Picciolini: It’s a whole lot of listening. I listen for what I call potholes: things that happen to us in our journey of life that detour us, things like trauma, abuse, mental illness, poverty, joblessness. Even privilege can be a pothole that detours us. As I listen to those—rather than debate or confront them about their ideology, but creating a rapport with them—I start to fill in those potholes. I will find resources in their community to help them deal with the trauma, with whatever it is that was the motivation for them to go in that direction. Nobody’s born racist; we all found it. Then I leverage the community around them to try to engage them and support them, and try to find ways for them to crawl out of that hole. Typically what I found is, people hate other people because they hate something very specifically about themselves, or are very angry about a situation within their own environment, and that is then projected onto other people