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Averting our gaze from the tragedies surrounding us, remaining divorced from reality, in our little bubbles, are political and moral choices. We have been willfully unaware of the ricketiness of our health-care system. The collective well-being of our nation depends on us showing solidarity with and compassion toward one another. No one is safe until everyone is.

Our actions compound, one small act at a time—not pressing for greater attention to the vulnerable, because we are safe; not demanding better hospitals for all Indians, because we can afford excellent health care; assuming we can seal ourselves off from our country’s failings toward our compatriots.

living in Bhopal, and seeing the impact the leak had, I learned early in life that monumental failures, like monumental successes, are collaborative efforts, involving both the actions people take and the signs they ignore.

What has happened since is perhaps more instructive. Indians have by and large forgotten the tragedy. The people of Bhopal have been left to deal with its fallout. Richer Indians have never had to visit the city, so they have ignored it. Yet their apathy signals a choice, a decision to look the other way as their fellow Indians suffer.

However inadvertently, we built the system that is failing us. Perhaps the COVID-19 crisis will teach us, as the gas tragedy should have taught us, that our decisions—to stay silent as others suffer—have consequences.

To make certain that they would wield a veto over the proceedings, many of General Pinochet’s followers in the Senate and Congress wrote into the agreement that the final document produced by the Constitutional Convention would have to be approved by a two-thirds majority. They did so confident in their calculations that they would always be able to command more than one-third of the delegates.

That calculation backfired spectacularly over the past weekend as Chile Vamos, despite an enormous financial advantage, lost badly to independent and opposition candidates, and was sidelined from decision-making when it comes to the new charter. The defeat is all the more striking because the coalition also lost most of the mayor’s and governor’s races that were being held simultaneously.

there will be a series of drastic alterations in the way Chile dreams of its future. Two provisions already exist in the electoral process.

One stipulates that gender parity be achieved in the apportionment of the 155 delegates, so that women will not be greatly outnumbered by men in the halls of power. A majority of the 77 women elected, along with their male allies, can now fight successfully for reproductive rights in a country where abortion has traditionally been restricted and criminalized.

The other provision reserves 17 of the seats at the convention for Indigenous peoples, who form 9 percent of Chile’s 19 million people. Chile can henceforth proclaim itself a plurinational, multilingual republic.

Only 43 percent of the population voted in this election, compared with the more than 50 percent who turned out last year and overwhelmingly approved the idea of creating a new Constitution.

This absenteeism can be partly attributed to the pandemic (which also stopped me and my wife from traveling to Chile to cast our votes) and partly to the widespread apathy of vast sectors of the electorate, particularly among the poorest families.

The other problem is that though nearly 75 percent of the delegates embody a progressive agenda, they are fragmented and tend to squabble among themselves, making it difficult to reach a consensus on how far to carry out the reforms Chile requires.

Perhaps the most frightening of this year’s many apocalyptic books is The Uninhabitable Earth by David Wallace-Wells. Its chapter titles read: Heat Death. Hunger. Drowning. Dying Oceans. Unbreathable Air. Wildfire. Plagues. Economic Collapse. Climate Conflict. It’s intended to be a forecast of the planet’s near future that will shock readers out of their complacency. But during the 2010s almost all the disasters that the book names have already started to happen.

As one of the New Optimists’ favourite sources, the website Our World in Data, had to admit this year: “In some aspects the data suggests the world is getting worse.”

the awareness that much of modern life – air travel, car travel, eating meat, shopping, using plastics – has malign consequences has grown from a minority preoccupation in the 1970s into an everyday topic.

Sometimes in the 2010s, it has felt as if the whole world we have made, from the tiniest exhaust particle to the most sprawling conurbation, is toxic.

Nowadays, the fear is almost universal. The creation of social media networks over the last decade and a half, starting with Twitter in 2006, and the conversion of traditional media into non-stop news services, have made awful events seem relentless and impossible to ignore. We have become perpetually anxious.

In a working world that requires quick switches between inactivity and activity, that values powers of endurance, caffeine is a vital drug. In many British town and city centres during the 2010s, otherwise emptied out by online commerce, cafes proliferated, replacing shops and pubs as the busiest indoor spaces.

When people say “It is what it is”, they are rarely challenged. Instead, they are usually heard in respectful silence. In a difficult world, fatalism and stoicism are useful qualities.

Another coping mechanism is escape. Possibly the most revealing leisure activity of the 2010s is shutting yourself away with a TV series: typically a drama set in another country or another era, with an addictive, slowly resolved plot, many characters, elaborate settings, and enough episodes to allow for watching in binges. In an age of squeezed incomes, TV dramas are worlds you can explore on the cheap.

During the decade, it became cooler than usual in Britain to eat comforting things: bread, cakes, pies, even grilled cheese sandwiches. The Great British Bake Off, first broadcast in 2010, made cooking with lots of carbs and sugar respectable again

Clothes have become more cocooning: enormous puffer jackets, scarves the size of small blankets, fleeces and woolly hats. In the 2000s, clothes and silhouettes were leaner and more formal – tight suits, skinny trousers – as if people expected to seize exciting new opportunities, or at least to work in offices. In the 2010s, social mobility has stalled, and many of the jobs being created – and often taken by middle-class graduates – involve zero-hours contracts and outdoor work

“It is what it is.” Usually, it means: “I’m learning to live with something negative” – a personal setback, a wider injustice, difficult circumstances. It’s a mantra for an age of diminishing expectations, when many people no longer assume – unlike their postwar predecessors – that they will become richer than their parents, and live in an ever more sophisticated or just society, on an ever more hospitable planet

Another way to cope with the 2010s has been to work obsessively on yourself. From the 1950s to the 1990s, being young in the west was often associated with lounging around, or rebelling, or living for the moment. But in the 2010s being young often means relentlessly working and studying, polishing your public persona, and keeping fit

Yoga, marathons, triathlons – it’s not hard to see their renewed popularity over the last decade as an effort by people, conscious or otherwise, to hone themselves for a tougher world.

this self-optimisation can be measured, and compared with the efforts of others, as never before. This process has created a new hierarchy, particularly within the American middle class, but increasingly in its European counterpart, too, which privileges the leanest people, the most punishing exercise classes, the most body-conscious brands of workout clothes.

finally, the harsher world of the 2010s has also prompted many people to undergo a more private, less visible toughenin

They have got used to walking past the decade’s casualties in the street, and not giving them much thought. In the 2010s, as in Victorian times, if you want an untroubled mind, it doesn’t pay to look at the world around you too hard.

the difficulties since 2010 of so many previously dominant value systems – capitalism, centrism, traditional conservatism, white male supremacy – have opened up space for new political movements, at a rate not seen since the 1960s.

the 2010s have reacquainted voters with the idea that politics can be about big promises and fundamental choices.

the 2010s have also brought a renewed realisation that culture is political – after decades when most creative people and cultural critics avoided that conclusion. Literary and art prizes now regularly go to people whose work is overtly political, such as Margaret Atwood

Although prizes are inherently elitist, they are now also increasingly expected to promote greater equality in society as a whole. It is a contradiction characteristic of the decade’s politics, where a greater awareness of the injustices suffered by many social groups, and sometimes a greater willingness to redress them, co-exists with an intensifying individualism – with a growing preference for letting people self-identify and respecting each person’s particular life experience

In 2012, Mark Fisher said that Britain was suffering from “depression economics and boomtime politics”: the disengagement prompted by the relatively comfortable 1990s and 2000s was lingering on, despite the reopening of so many economic issues by the financial crisis. Seven years later, apathy remains a habit for many Britons

digital technology, far from enabling more creativity, had actually made it both harder and less essential for artists. Instead of coming up with new ideas, they could now roam the internet’s infinite archives, and build careers out of clever hybrids and pastiches of previous forms.

Pop culture from the 1990s, in particular, such as the cosy TV series Friends, has become hugely popular again. In our often backward-looking society, “Time itself seem[s] to become sluggish,” wrote Reynolds, “like a river that starts to meander”

it comes at an enormous toll. It’s the sort of situation that we’re advising governments to try and avoid.“We don’t have another example of where for the moment it is looking bleaker.”

By early June, less than 3 percent of the population had covid-19 antibodies. In Rio, where 5,000 people have died, the rate was less than 8 percent.

“From the point of view of public health, it’s incomprehensible that more rigorous measures weren’t adopted,” he said. “We could have avoided many of the deaths and cases and everything else that is happening in Rio de Janeiro.”

“It was an opportunity lost.”

But a similar phenomenon is sending off alarms across Europe, where researchers from the World Health Organization estimate that about half of the population is experiencing “pandemic fatigue.”

“Citizens have made huge sacrifices,” said Dr. Hans Kluge, the W.H.O.’s regional director for Europe. “It has come at an extraordinary cost, which has exhausted all of us, regardless of where we live, or what we do.”

If the spring was characterized by horror, the fall has become an odd mix of resignation and heedlessness. People who once would not leave their homes are now considering dining indoors for the first time — some losing patience after so many months without, others slipping in a fancy meal before the looming winter months when the virus is expected to spread more readily

“In the spring, it was fear and a sense of, ‘We are all in it together,’” said Vaile Wright, a psychologist at the American Psychological Association who studies stress in the United States.“Things are different now,” she said. “Fear has really been replaced with fatigue.”

In some parts of the world, behavior has changed and containment efforts have been tough and effective

“We were doing sprints in the beginning, and now it’s a marathon. We’re a little tired.”

“We have very little backlash here against these types of measures,” said Siddharth Sridhar, an assistant professor of microbiology at the University of Hong Kong. “If anything, there’s a lot of pushback against governments for not doing enough to contain the virus.”

Infections have stayed relatively low for months in places like South Korea, Japan, New Zealand, Australia and China, where the virus first spread.

Sick people are telling contact tracers they picked up the virus while trying to return to ordinary life. Beth Martin, a retired school librarian who is working as a contact tracer in Marathon County, Wis., said she interviewed a family that had become sick through what is now a common situation — at a birthday party for a relative in early October.

Mark Harris, county executive for Winnebago County, Wis., said he had been frustrated by the “loud minority” in his county that had been successfully pushing back against any public health measures to be taken against the pandemic.They have a singular frame of mind, he said: “‘This has been inconveniencing me long enough and I’m done changing my behavior.’”

There are growing signs that the ongoing stress is taking a toll. In the United States, alcohol sales in stores are up 23 percent during the pandemic, according to Nielsen, a figure that could reflect the nation’s anxiety as well as the drop in drinks being sold at restaurants and bars.

Overdose deaths, too, are on the rise in many cities. In Cuyahoga County, Ohio, which includes Cleveland, there were recently 19 overdose deaths in a single week, far more than most weeks.

The response in the United States and much of Europe has been far different. While residents willingly banded together in the spring, time has given rise to frustration and revolt.

Dr. Michael Landrum, who treats coronavirus patients in Green Bay, Wis., said mask use is more widespread than in the spring, personal protective equipment is easier to come by for hospital workers and treatment of the virus is more sophisticated.

“The scary scenario is the number of patients who really just don’t know where they got it,” Dr. Landrum said. “That suggests to me that it’s out there spreading very easily.”

The challenge ahead, he said, would be convincing people that they need to take significant steps — all over again — to slow down spread that could be even worse than before.

“We’re trying to get people to change their behavior back to being more socially distanced and more restrictive with their contacts,” Dr. Landrum said. “There’s been a false sense of complacency. And now it’s just a lot harder to do that.”

The backlash to globalization, consumerism, and cultural homogeneity sent strongmen in search of an updated brand of identity politics.

After the collapse of the Soviet Union, Maria told me, “Russia had become a country that has forgotten what it means to have a history, a country that has fallen out of history.” It had become a country with a history filled with ghosts—the enormous suffering of the Soviet years, along with the sense of loss that accompanied the collapse of the Soviet Union.

New technologies facilitated the dissemination of propaganda and disinformation on a mass scale, so that it’s hard to tell where Putin’s invented pretexts end and his own motivations begin.

We have reached a hinge of history. At issue is not just the future of Ukraine but that of the world that will emerge on the other side of this war. If we heed the lessons of this moment, we can rebuild from the rubble a renewed international order that once again places democratic values over the more transitory impulses of profit and immediate gratification.

If we don’t, things could get much worse.

The creation of national-security states veiled the machinations of governments while providing endless justifications for defensive aggression.

With his attacks on Ukraine in 2014, Putin rejoined history—the history that has dominated most of humanity’s time on the planet, when nations fought wars over territory and reconquered places that had been taken away. Blood and soil

while his single-minded focus on corruption represented a needed change, she did not think it was sufficient

Instead, she said, a more radical shift had to take place. To her, this was the other side of the coin from Navalny’s interest in upending a corrupt cabal: the simple notion that politics and government had to be rooted in truth. “People are yearning for a sense of truth, for a certain sense of reality that is always being distorted. People are asking for something that is based on an ethical frame.”

The history that Putin had reentered was the older kind, which inevitably leads nations down rivers to the heart of darkness, borne on the currents that gave rise to fascism and communism

When history appeared to come to an end at the conclusion of the Cold War, the specter of another world war was lifted, and with it some of the sense of drama that Putin had tapped into.

As a Russian, Maria knew how this kind of history could hurt people, in ways that Americans, too often, do not. Every Russian had been touched by World War II. Every Russian family had suffered in some way through the Soviet times.

This was the main thing she had to tell us Americans, I realized—this warning. She felt the return of history. “I am afraid of some catastrophe that is going to happen,” she said to me in 2020, referring to her state of mind the past few years. “I feel it in my bones. I am sharing this with my compatriots: There is going to be a new war, World War III, or the gulags, or the trials.”

As the historian Michael Beschloss said on MSNBC last night after the hearing, Trump “probably wanted to declare martial law.”

the insurrection was a close-run thing, noting that if “Trump and those rioters had been a little bit faster, we might be living in a country of unbelievable darkness and cruelty.”

But who cares? After all, inflation is too high, and gas is still too expensive, and that’s a bigger problem than the overthrow of the government, isn’t it?

In a country that still had a functional moral compass, citizens would watch the January 6 hearings, band together regardless of party or region, and refuse to vote for anyone remotely associated with Donald Trump, whom the committee has proved, I think, to be an enemy of the Constitution of the United States

His party, as an institution, supports him virtually unconditionally, and several GOP candidates around the country have already vowed to join Trump in his continuing attack on our democracy. To vote for any of these people is to vote against our constitutional order.

It’s that simple.

Lake is one of the most extreme election deniers and Trump sycophants in the GOP, but the Journal thinks she’d be great on the issue of school choice, as though the funding of education would be the big issue if Lake conspires with other Trump cultists across the United States to deliver the final blow to the notion of the peaceful and constitutional transfer of power.

To vote for anyone still loyal to a party led by the narcissistic sociopath who put our elected officials and our political system itself in peril is to abandon any pretense of caring whether the United States remains a constitutional democracy. The question is whether enough of us will care, in little more than three weeks from now, to make a difference.

The rescue efforts also couldn’t be more different: a frantic rush to save five wealthy people versus a shoulder shrug at the idea of 100 children dead at the bottom of the sea.

The Greek coastguard and government officials, in response to criticism of their handling of the disaster, have said that people on board refused any help. Activists, on the other hand, have said the people on board were pleading for help more than 15 hours before it sank. In any case, is it really the job of a coast guard to look at a ship full of desperate people, full of innocent children, and decide they don’t want help

Nobody looked at the Titan and thought: ahh well, they signed a waiver saying they accepted death was a possibility, there’s no point saving them.

If you find yourself more captivated by the story of five rich people in a submersible rather than the 750 people who sank on a fishing trawler, it’s not because you’re a bad person. It’s because it’s human nature to be feel overwhelmed by suffering at scale; it’s called psychic numbing. As the saying goes, one death is a tragedy, a million deaths is a statistic.

They deserve the same sort of resources and attention and empathy that five rich adventurers, who put themselves in harm’s way for the fun of it, rather than because they were desperate for a better life, have had.

I hope it makes it uncomfortably clear that, in the eyes of the media and policymakers, one missing billionaire is seemingly more important than hundreds of missing migrants.

I hope it makes more people interrogate the ways in which migrants are blamed for their deaths, blamed for seeking out better lives – and how completely different that is from the empathy afforded to millionaires seeking out underwater thrills.

“Security and privacy have long been top companywide priorities at Twitter,” said Twitter spokeswoman Rebecca Hahn. She said that Zatko’s allegations appeared to be “riddled with inaccuracies” and that Zatko “now appears to be opportunistically seeking to inflict harm on Twitter, its customers, and its shareholders.” Hahn said that Twitter fired Zatko after 15 months “for poor performance and leadership.” Attorneys for Zatko confirmed he was fired but denied it was for performance or leadership.

the whistleblower document alleges the company prioritized user growth over reducing spam, though unwanted content made the user experience worse. Executives stood to win individual bonuses of as much as $10 million tied to increases in daily users, the complaint asserts, and nothing explicitly for cutting spam.

Chief executive Parag Agrawal was “lying” when he tweeted in May that the company was “strongly incentivized to detect and remove as much spam as we possibly can,” the complaint alleges.

Zatko described his decision to go public as an extension of his previous work exposing flaws in specific pieces of software and broader systemic failings in cybersecurity. He was hired at Twitter by former CEO Jack Dorsey in late 2020 after a major hack of the company’s systems.

“I felt ethically bound. This is not a light step to take,” said Zatko, who was fired by Agrawal in January. He declined to discuss what happened at Twitter, except to stand by the formal complaint. Under SEC whistleblower rules, he is entitled to legal protection against retaliation, as well as potential monetary rewards.

A person familiar with Zatko’s tenure said the company investigated Zatko’s security claims during his time there and concluded they were sensationalistic and without merit. Four people familiar with Twitter’s efforts to fight spam said the company deploys extensive manual and automated tools to both measure the extent of spam across the service and reduce it.

In 1998, Zatko had testified to Congress that the internet was so fragile that he and others could take it down with a half-hour of concentrated effort. He later served as the head of cyber grants at the Defense Advanced Research Projects Agency, the Pentagon innovation unit that had backed the internet’s invention.

Overall, Zatko wrote in a February analysis for the company attached as an exhibit to the SEC complaint, “Twitter is grossly negligent in several areas of information security. If these problems are not corrected, regulators, media and users of the platform will be shocked when they inevitably learn about Twitter’s severe lack of security basics.”

Zatko’s complaint says strong security should have been much more important to Twitter, which holds vast amounts of sensitive personal data about users. Twitter has the email addresses and phone numbers of many public figures, as well as dissidents who communicate over the service at great personal risk.

This month, an ex-Twitter employee was convicted of using his position at the company to spy on Saudi dissidents and government critics, passing their information to a close aide of Crown Prince Mohammed bin Salman in exchange for cash and gifts.

Zatko’s complaint says he believed the Indian government had forced Twitter to put one of its agents on the payroll, with access to user data at a time of intense protests in the country. The complaint said supporting information for that claim has gone to the National Security Division of the Justice Department and the Senate Select Committee on Intelligence. Another person familiar with the matter agreed that the employee was probably an agent.

“Take a tech platform that collects massive amounts of user data, combine it with what appears to be an incredibly weak security infrastructure and infuse it with foreign state actors with an agenda, and you’ve got a recipe for disaster,” Charles E. Grassley (R-Iowa), the top Republican on the Senate Judiciary Committee,

Many government leaders and other trusted voices use Twitter to spread important messages quickly, so a hijacked account could drive panic or violence. In 2013, a captured Associated Press handle falsely tweeted about explosions at the White House, sending the Dow Jones industrial average briefly plunging more than 140 points.

After a teenager managed to hijack the verified accounts of Obama, then-candidate Joe Biden, Musk and others in 2020, Twitter’s chief executive at the time, Jack Dorsey, asked Zatko to join him, saying that he could help the world by fixing Twitter’s security and improving the public conversation, Zatko asserts in the complaint.

The complaint — filed last month with the Securities and Exchange Commission and the Department of Justice, as well as the FTC — says thousands of employees still had wide-ranging and poorly tracked internal access to core company software, a situation that for years had led to embarrassing hacks, including the commandeering of accounts held by such high-profile users as Elon Musk and former presidents Barack Obama and Donald Trump.

But at Twitter Zatko encountered problems more widespread than he realized and leadership that didn’t act on his concerns, according to the complaint.

Twitter’s difficulties with weak security stretches back more than a decade before Zatko’s arrival at the company in November 2020. In a pair of 2009 incidents, hackers gained administrative control of the social network, allowing them to reset passwords and access user data. In the first, beginning around January of that year, hackers sent tweets from the accounts of high-profile users, including Fox News and Obama.

Several months later, a hacker was able to guess an employee’s administrative password after gaining access to similar passwords in their personal email account. That hacker was able to reset at least one user’s password and obtain private information about any Twitter user.

Twitter continued to suffer high-profile hacks and security violations, including in 2017, when a contract worker briefly took over Trump’s account, and in the 2020 hack, in which a Florida teen tricked Twitter employees and won access to verified accounts. Twitter then said it put additional safeguards in place.

This year, the Justice Department accused Twitter of asking users for their phone numbers in the name of increased security, then using the numbers for marketing. Twitter agreed to pay a $150 million fine for allegedly breaking the 2011 order, which barred the company from making misrepresentations about the security of personal data.

After Zatko joined the company, he found it had made little progress since the 2011 settlement, the complaint says. The complaint alleges that he was able to reduce the backlog of safety cases, including harassment and threats, from 1 million to 200,000, add staff and push to measure results.

But Zatko saw major gaps in what the company was doing to satisfy its obligations to the FTC, according to the complaint. In Zatko’s interpretation, according to the complaint, the 2011 order required Twitter to implement a Software Development Life Cycle program, a standard process for making sure new code is free of dangerous bugs. The complaint alleges that other employees had been telling the board and the FTC that they were making progress in rolling out that program to Twitter’s systems. But Zatko alleges that he discovered that it had been sent to only a tenth of the company’s projects, and even then treated as optional.

“If all of that is true, I don’t think there’s any doubt that there are order violations,” Vladeck, who is now a Georgetown Law professor, said in an interview. “It is possible that the kinds of problems that Twitter faced eleven years ago are still running through the company.”

“Agrawal’s Tweets and Twitter’s previous blog posts misleadingly imply that Twitter employs proactive, sophisticated systems to measure and block spam bots,” the complaint says. “The reality: mostly outdated, unmonitored, simple scripts plus overworked, inefficient, understaffed, and reactive human teams.”

One current and one former employee recalled that incident, when failures at two Twitter data centers drove concerns that the service could have collapsed for an extended period. “I wondered if the company would exist in a few days,” one of them said.

The current and former employees also agreed with the complaint’s assertion that past reports to various privacy regulators were “misleading at best.”

For example, they said the company implied that it had destroyed all data on users who asked, but the material had spread so widely inside Twitter’s networks, it was impossible to know for sure

As the head of security, Zatko says he also was in charge of a division that investigated users’ complaints about accounts, which meant that he oversaw the removal of some bots, according to the complaint. Spam bots — computer programs that tweet automatically — have long vexed Twitter. Unlike its social media counterparts, Twitter allows users to program bots to be used on its service: For example, the Twitter account @big_ben_clock is programmed to tweet “Bong Bong Bong” every hour in time with Big Ben in London. Twitter also allows people to create accounts without using their real identities, making it harder for the company to distinguish between authentic, duplicate and automated accounts.

In the complaint, Zatko alleges he could not get a straight answer when he sought what he viewed as an important data point: the prevalence of spam and bots across all of Twitter, not just among monetizable users.

Zatko cites a “sensitive source” who said Twitter was afraid to determine that number because it “would harm the image and valuation of the company.” He says the company’s tools for detecting spam are far less robust than implied in various statements.

The complaint also alleges that Zatko warned the board early in his tenure that overlapping outages in the company’s data centers could leave it unable to correctly restart its servers. That could have left the service down for months, or even have caused all of its data to be lost. That came close to happening in 2021, when an “impending catastrophic” crisis threatened the platform’s survival before engineers were able to save the day, the complaint says, without providing further details.

The four people familiar with Twitter’s spam and bot efforts said the engineering and integrity teams run software that samples thousands of tweets per day, and 100 accounts are sampled manually.

Some employees charged with executing the fight agreed that they had been short of staff. One said top executives showed “apathy” toward the issue.

Zatko’s complaint likewise depicts leadership dysfunction, starting with the CEO. Dorsey was largely absent during the pandemic, which made it hard for Zatko to get rulings on who should be in charge of what in areas of overlap and easier for rival executives to avoid collaborating, three current and former employees said.

For example, Zatko would encounter disinformation as part of his mandate to handle complaints, according to the complaint. To that end, he commissioned an outside report that found one of the disinformation teams had unfilled positions, yawning language deficiencies, and a lack of technical tools or the engineers to craft them. The authors said Twitter had no effective means of dealing with consistent spreaders of falsehoods.

Dorsey made little effort to integrate Zatko at the company, according to the three employees as well as two others familiar with the process who spoke on the condition of anonymity to describe sensitive dynamics. In 12 months, Zatko could manage only six one-on-one calls, all less than 30 minutes, with his direct boss Dorsey, who also served as CEO of payments company Square, now known as Block, according to the complaint. Zatko allegedly did almost all of the talking, and Dorsey said perhaps 50 words in the entire year to him. “A couple dozen text messages” rounded out their electronic communication, the complaint alleges.

Faced with such inertia, Zatko asserts that he was unable to solve some of the most serious issues, according to the complaint.

Some 30 percent of company laptops blocked automatic software updates carrying security fixes, and thousands of laptops had complete copies of Twitter’s source code, making them a rich target for hackers, it alleges.

A successful hacker takeover of one of those machines would have been able to sabotage the product with relative ease, because the engineers pushed out changes without being forced to test them first in a simulated environment, current and former employees said.

“It’s near-incredible that for something of that scale there would not be a development test environment separate from production and there would not be a more controlled source-code management process,” said Tony Sager, former chief operating officer at the cyberdefense wing of the National Security Agency, the Information Assurance divisio

Sager is currently senior vice president at the nonprofit Center for Internet Security, where he leads a consensus effort to establish best security practices.

The complaint says that about half of Twitter’s roughly 7,000 full-time employees had wide access to the company’s internal software and that access was not closely monitored, giving them the ability to tap into sensitive data and alter how the service worked. Three current and former employees agreed that these were issues.

“A best practice is that you should only be authorized to see and access what you need to do your job, and nothing else,” said former U.S. chief information security officer Gregory Touhill. “If half the company has access to and can make configuration changes to the production environment, that exposes the company and its customers to significant risk.”

The complaint says Dorsey never encouraged anyone to mislead the board about the shortcomings, but that others deliberately left out bad news.

When Dorsey left in November 2021, a difficult situation worsened under Agrawal, who had been responsible for security decisions as chief technology officer before Zatko’s hiring, the complaint says.

An unnamed executive had prepared a presentation for the new CEO’s first full board meeting, according to the complaint. Zatko’s complaint calls the presentation deeply misleading.

The presentation showed that 92 percent of employee computers had security software installed — without mentioning that those installations determined that a third of the machines were insecure, according to the complaint.

Another graphic implied a downward trend in the number of people with overly broad access, based on the small subset of people who had access to the highest administrative powers, known internally as “God mode.” That number was in the hundreds. But the number of people with broad access to core systems, which Zatko had called out as a big problem after joining, had actually grown slightly and remained in the thousands.

The presentation included only a subset of serious intrusions or other security incidents, from a total Zatko estimated as one per week, and it said that the uncontrolled internal access to core systems was responsible for just 7 percent of incidents, when Zatko calculated the real proportion as 60 percent.

Zatko stopped the material from being presented at the Dec. 9, 2021 meeting, the complaint said. But over his continued objections, Agrawal let it go to the board’s smaller Risk Committee a week later.

Agrawal didn’t respond to requests for comment. In an email to employees after publication of this article, obtained by The Post, he said that privacy and security continues to be a top priority for the company, and he added that the narrative is “riddled with inconsistences” and “presented without important context.”

On Jan. 4, Zatko reported internally that the Risk Committee meeting might have been fraudulent, which triggered an Audit Committee investigation.

Agarwal fired him two weeks later. But Zatko complied with the company’s request to spell out his concerns in writing, even without access to his work email and documents, according to the complaint.

Since Zatko’s departure, Twitter has plunged further into chaos with Musk’s takeover, which the two parties agreed to in May. The stock price has fallen, many employees have quit, and Agrawal has dismissed executives and frozen big projects.

Zatko said he hoped that by bringing new scrutiny and accountability, he could improve the company from the outside.

“I still believe that this is a tremendous platform, and there is huge value and huge risk, and I hope that looking back at this, the world will be a better place, in part because of this.”

‘Britain’s young are giving up hope’, John Oxley described a ‘generation that has soured on ambition… the under forties [are] drifting towards professional apathy.’

tens of thousands of young people moved across the Channel, an exodus that caught the eye of the New York Times in 2014. One of the French people the paper interviewed explained that ‘in London, there’s this can-do attitude, and a sense that anything’s possible.’

French-bashing became de rigueur for British politicians and business leaders. Few were as withering as Andy Street, the managing director of John Lewis, who in October 2014 described France as ‘sclerotic, hopeless and downbeat’, a country where ‘nothing works and, worse, nobody cares about it.’

Within months of taking office Macron slashed the wealth tax and corporate tax rates have steadily fallen from 33 to 25 per cent. Last week the French government passed a budget for 2023 that includes an €8 billion tax cut on businesses. 

In Britain, the corporation tax rate has moved in the other direction, and last month Chancellor Jeremy Hunt announced it will rise in April from 19 to 25 per cent; the Daily Telegraph could barely bring itself to acknowledge that because of Hunt’s business tax raid, UK shareholders will now be ‘worse off than the French’. 

Tory Britain is no longer a friend of business and nor is it particularly pally with its young. More and more aspirational British twenty-somethings are doing what the ambitious young French did a decade ago and heading to countries where they feel they have more chance of fulfilling their potential.

Understanding how empathy can immobilize us like that is a critical step for helping others — and ourselves.

Empathic distress explains why many people have checked out in the wake of these tragedies

Having concluded that nothing they do will make a difference, they start to become indifferent.

The symptoms of empathic distress were originally diagnosed in health care, with nurses and doctors who appeared to become insensitive to the pain of their patients.

Early researchers labeled it compassion fatigue and described it as the cost of caring.

when two neuroscientists, Olga Klimecki and Tania Singer, reviewed the evidence, they discovered that “compassion fatigue” is a misnomer. Caring itself is not costly. What drains people is not merely witnessing others’ pain but feeling incapable of alleviating it.

In times of sustained anguish, empathy is a recipe for more distress, and in some cases even depression. What we need instead is compassion.

empathy and compassion aren’t the same. Empathy absorbs others’ emotions as your own: “I’m hurting for you.”

Compassion focuses your action on their emotions: “I see that you’re hurting, and I’m here for you.”

“Empathy is biased,” the psychologist Paul Bloom writes. It’s something we usually reserve for our own group, and in that sense, it can even be “a powerful force for war and atrocity.”

Dr. Singer and their colleagues trained people to empathize by trying to feel other people’s pain. When the participants saw someone suffering, it activated a neural network that would light up if they themselves were in pain. It hurt. And when people can’t help, they escape the pain by withdrawing.

To combat this, the Klimecki and Singer team taught their participants to respond with compassion rather than empathy — focusing not on sharing others’ pain but on noticing their feelings and offering comfort.

A different neural network lit up, one associated with affiliation and social connection. This is why a growing body of evidence suggests that compassion is healthier for you and kinder to others than empathy:

When you see others in pain, instead of causing you to get overloaded and retreat, compassion motivates you to reach out and help

The most basic form of compassion is not assuaging distress but acknowledging it.

in my research, I’ve found that being helpful has a secondary benefit: It’s an antidote to feeling helpless.

To figure out who needs your support after something terrible happens, the psychologist Susan Silk suggests picturing a dart board, with the people closest to the trauma in the bull’s-eye and those more peripherally affected in the outer rings.

Once you’ve figured out where you belong on the dart board, look for support from people outside your ring, and offer it to people closer to the center.

Even if people aren’t personally in the line of fire, attacks targeting members of a specific group can shatter a whole population’s sense of security.

If you notice that people in your life seem disengaged around an issue that matters to you, it’s worth considering whose pain they might be carrying.

Instead of demanding that they do more, it may be time to show them compassion — and help them find compassion for themselves, too.

Your small gesture of kindness won’t end the crisis in the Middle East, but it can help someone else. And that can give you the strength to help more.