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Eloise Pasteur

HighTouch: Rule 1 for Community Engagement: Responsiveness - 0 views

  • How they sold a million phones I'm not exactly sure. By the time I got to the front of the line at around 10:30p Eastern I would say that 80% of the customers were walking away empty handed. The transactions were failing at the point where Apple connected to the AT&T database. Apple was doing their best to provide service to their customers at 10:30 on a Friday night. Their partner, the entity that could have sent most of the customers home fat and happy was not. AT&T customer support was closed. They were still working industrial era "office hours". Not only were they closed on Friday night, they were closed for the entire weekend. A dramatic example of two partners with very different DNA.
  • I've been thinking about this a lot. Somewhere I heard, and I wish I could remember where, that the average time for a person to get their first response via Yahoo Answers in Korea is 45 seconds. That's a remarkable response time when you realize that the answer is most likely being typed on a mobile phone. Now, that answer is most probably crap, but the point remains-- in this new world people have an expectation of an almost instantaneous response. If you aren't prepared to offer instantaneous service then you shouldn't attempt to offer the service at all as you are most likely going to disappoint.
  • The first rule of community engagement: You have to respond. A real person has to respond, and you need to do it lightning fast. Anything less and you've disappointed. It's okay if you respond and say, "We hear you, and we're working on it." But it's not okay to answer with dead silence, or to say "Well get back to you first thing Monday morning. Have a nice weekend."
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    Thoughts on the iPhone 3G roll out. In particular on the differences between Apple and AT&T and their customer service models. Interesting thoughts for the way forward
mikhail-miguel

SocialBu - Manage social media presence: Publish, Respond, Analyze, Automate (socialbu.... - 0 views

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    SocialBu: Manage social media presence: Publish, Respond, Analyze, Automate (socialbu.com).
mikhail-miguel

Ask Seneca - AskSeneca is a chatbot that uses natural language processing to respond to... - 0 views

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    Ask Seneca: AskSeneca is a chatbot that uses natural language processing to respond to questions (seneca.dylancastillo.co).
John Onwuegbu

Chrome 27 brings Smarter Voice Search on Desktop | Questechie - 13 views

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    The feature allows you to engage in a direct conversation with Google instead of typing search queries, simply speak your search terms and Google will respond with the answer.
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    if you want best news like this. Or follow. Your article in here www.killdo.de.gg
Vernon Fowler

LongReply | MailChimp Labs - 9 views

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    Why do people go to Twitter for customer service? Because it's the last place they know they won't get an automated attendant, outsourced call center or crappy documentation. People want help, from human beings-and they want it now. Twitter is a speedy and human way to respond to customers, but sometimes you need to say more. We built LongReply for people who care more than 140 characters.
John Onwuegbu

Special Report: The Future of Backup as a Data Protection Strategy | Questechie - 2 views

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    A recent survey found that 66% of respondents had lost files on their PC, while Data loss has been enlisted as common experience amongst computer users.
awqi zar

SMS Birth Registration: People, Ideas And Culture Responds To PSFK Future Of Health Rep... - 5 views

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    In many developing nations, newborn babies are in a bit of a blind spot. Difficulties in registering births both for the parents and the government make it hard to keep check of the population. But with the insight that people have access to mobile phones and networks (Africa, for example), we've developed a service that allows the parents to register the birth of a child via their cellphone, and that also rewards them for doing so.
Robert Letcher

Poll Everywhere | - 0 views

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    Allow live presentation attendees to respond to polls through SMS
leo bnu

100 Tips to Be a Smarter, Better Twitterer | Computer Colleges - 0 views

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    For Beginners If you're just getting started, be sure to follow these tips. 1. Set up your profile: Give people a glimpse beyond what your tweets reveal. 2. Include a picture: Make sure you add a photo of yourself so that your tweets will be more personal. 3. Create a simple and short Twitter name: The longer your Twitter ID, the more space it takes up, and having a complicated name can make it hard for people to respond to or mention you. 4. Just do it: Don't just lurk-jump into the conversation. 5. Make your profile link something that tells more about you: Share your blog, an about me page, or any other page that offers more information about the person behind the tweets. 6. Share photos: Post your photos on Twitter to shake things up a bit and add some interest to your stream. 7. Use proper grammar: Occasional abbreviations are passable, but make sure that your tweets are readable. 8. Use your real name: Build your personal brand by choosing your real name as your Twitter ID. 9. List your location: Many people use Twitter for local networking, so they'll be more likely to follow you if they know where you are. 10. Learn the lingo: If you don't know what DM, @, RT, and other Twitter symbols and words are, look them up or ask. 11. Don't rush to build your network: Don't follow hundreds of people right away-allow your following to grow organically. 12. Reply to someone with @: Place an @ sign in front of someone's name on Twitter to write to them specifically, or simply just mention them-they will be notified that you did so. 13. Shrink your URLs: Use a URL shortener like TinyURL or is.gd to make it easier to fit into 140 characters. 14. Use your mobile device: Tweet from your phone, iPod, or other mobile device to keep your Twitter updated on the go, using the mobile web or text. 15. Find your friends: Use Twitter's search in order to find your friends, organizations, and others that you may want to follow o
Janos Haits

Business Collaboration with Enterprise Social Networking | Socialtext - 9 views

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    Socialtext accelerates business performance by making it easier for employees to find the colleagues and information they need to solve challenges new and old. By simplifying people's ability to share expertise, ideas and corporate data, Socialtext removes knowledge silos that have traditionally hampered companies' ability to respond to change and serve customers efficiently. With Socialtext, people collaborate openly around key business processes in a secure, internal environment, and work together to drive new business opportunities.
rosewinslet

When Inbox Repair Tool is not Responding - 1 views

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    Purchase the best Outlook email recovery tool to repair corrupt Outlook PST file.
Steve Weller

CAT: Strategies for Engaging Students - 3 views

  • Strategies for Engaging Students
  • bring in articles
  • college life
  • ...23 more annotations...
  • media publications
  • topics relevant to them
  • students
  • choices in planning the course
  • pursue their own questions
  • be clear about your expectations and objectives (students need to know why they are being asked to do something)
  • draft exam questions
  • individual learning contracts
  • meaningful feedback
  • credit to students' contributions
  • to present and learn material make use of technology as
  • short, in-class
  • Use High Tech
    • Steve Weller
       
      Activate the Blogs and begin having students quick writes about what we are doing in class
  • tudents resolve conflict
  • What did you like
  • exciting idea?
  • group concept map
  • respond to question on a
  • compare
  • earning journals
  • learn students' names
  • give examples from your own life
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    if you want best news like this. Or follow. Your article in here www.killdo.de.gg
cecilia marie

Virus Protection Software - 1 views

My files are often lost if not corrupted in my disk drive, and sadly, those where important documents. Sometimes, I fail to backup all my files, that is why, by the time it is corrupted, I am left ...

virus protection

started by cecilia marie on 09 Sep 11 no follow-up yet
Matteo Spreafico

Web Hooks / FrontPage - 0 views

  • The concept of a WebHook is simple. A WebHook is an HTTP callback: an HTTP POST that occurs when something happens; a simple event-notification via HTTP POST.
  • A web application implementing WebHooks will POST a message to a URL when certain things happen. When a web application enables users to register their own URLs, the users can then extend, customize, and integrate that application with their own custom extensions or even with other applications around the web. For the user, WebHooks are a way to receive valuable information when it happens, rather than continually polling for that data and receiving nothing valuable most of the time. WebHooks have enormous potential and are limited only by your imagination! (No, it can't wash the dishes. Yet.)
  • Push is the simplest of reasons to use WebHooks. As was just stated above, no more polling every couple of minutes to find out if there is new information. Just register a WebHook and receive the data at your doorstep as soon as it exists.
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  • A Pipe happens when your WebHook not only receives real-time data, but goes on to do something new and meaningful with it, triggering actions unrelated to the original event. For example, you create a script, register its URL at a photo site, and have it email you when your mother posts a new photo.
  • Plugins: processing data and giving something in return This is where the entire web becomes a programming platform. You can use this form of WebHooks to allow others to extend your application. Facebook's Application Platform uses WebHooks in this way, and so does Google Wave's robot integration. The general idea is that a web application sending out data via WebHooks will also use the response to modify its own data. At Facebook, when you access an app, Facebook sends a WebHook out to your application saying "Hey, someone's accessing your application, what do I do?!" The application responds with, "Show the user this page..." Facebook does so, and the pattern continues in the same manner as you continue to use the application. At Google Wave, when you do something in a wave, any robot you've added as a participant is notified via a WebHook, and the robot has the ability to modify the wave in its http response. Implement WebHooks in this way in your application if you want to allow others to truly extend and enhance the abilities of your application.
  • By letting the user specify a URL for various events, the application will POST data to those URLs when the events occur. With the cheap availability of PHP hosting and even easier simple app/script hosting like AppJet or Scriptlets, handling the POST data becomes fairly trivial. How you use it is up to you and whatever you want to accomplish.
liza cainz

Helpful and Polite Computer Tech Support Service - 5 views

I thank the competent team of Help Gurus for being able to respond to my call after my computer slowed down last week. As I have suspected, the computer tech support technician found out that it wa...

support service Desktop computer technical services PC tech

started by liza cainz on 06 Apr 11 no follow-up yet
Fruzsina Marjan

Cyber Security Consultancy Services | Cyber Risk Advisory - 1 views

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    Here at Cyberi, we help our clients manage their cyber risk, avoid potential breaches and to deter, detect and respond to the most sophisticated cyber-attacks. We provide specialist technical consultancy and cyber advisory services, from penetration testing and assurance to incident management and response, and technical security research. Working with a range of different clients no task is too big or too small, it all comes down to personal requirements, which is why we tailor all of our services per our client's requests.
lanasmith001

Pre-rendering frontend with Angular Universal & Firebase Hosting - 0 views

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    Nowadays, if you want to build a front-end application, Angular comes first in mind. This frontend development framework resembles the features and accessibility of the single-page application. Angular is best known for client-side rendering(frontend development), but it stretches the functionalities on the server side. The Angular Universal responds to this part.
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