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Eloise Pasteur

HighTouch: Rule 1 for Community Engagement: Responsiveness - 0 views

  • How they sold a million phones I'm not exactly sure. By the time I got to the front of the line at around 10:30p Eastern I would say that 80% of the customers were walking away empty handed. The transactions were failing at the point where Apple connected to the AT&T database. Apple was doing their best to provide service to their customers at 10:30 on a Friday night. Their partner, the entity that could have sent most of the customers home fat and happy was not. AT&T customer support was closed. They were still working industrial era "office hours". Not only were they closed on Friday night, they were closed for the entire weekend. A dramatic example of two partners with very different DNA.
  • I've been thinking about this a lot. Somewhere I heard, and I wish I could remember where, that the average time for a person to get their first response via Yahoo Answers in Korea is 45 seconds. That's a remarkable response time when you realize that the answer is most likely being typed on a mobile phone. Now, that answer is most probably crap, but the point remains-- in this new world people have an expectation of an almost instantaneous response. If you aren't prepared to offer instantaneous service then you shouldn't attempt to offer the service at all as you are most likely going to disappoint.
  • The first rule of community engagement: You have to respond. A real person has to respond, and you need to do it lightning fast. Anything less and you've disappointed. It's okay if you respond and say, "We hear you, and we're working on it." But it's not okay to answer with dead silence, or to say "Well get back to you first thing Monday morning. Have a nice weekend."
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    Thoughts on the iPhone 3G roll out. In particular on the differences between Apple and AT&T and their customer service models. Interesting thoughts for the way forward
Gordon Herd

Bing Maps Adds Two New Silverlight Apps For Events And Customized Directions - 0 views

  • If you go to the Silverlight version of Bing Maps, at the bottom is an application gallery which adds different features and layers to the maps. Two new Silverlight apps added today are for Events and Destination Maps. The Events app brings up nearby events and places them as pins on the map. The name of the events appear in the left-hand column, where you can scroll through them and sort by popularity or date. You can also filter by specific times (today, tomorrow, this weekend, this week, next week, or a specific date range). The app also lets you narrow the search down by categories such as music, sports, performing arts, food & dining, and fairs & festivals. The Destination Maps app creates a stylized map that is good for party invites or directions. The recipient gets a simplified map showing just the route from where they are coming from to where they are going, and the maps can be skinned with different background themes including a a European road map or a pirate treasure map (below).
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    Interesting article about Bing Maps.
charge-uni

buy level 2 ev charger - 0 views

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    Charge-Uni GB/T AC chargers comes with IP55 protection level with longer product lifecycle. At the same time, the simple operation provides customers with a convenient charging service.
sayedhok

Buying Used Furniture in Jeddah: A Smart Choice - 3 views

In today's fast-paced world, many people are looking for ways to save money while still acquiring high-quality items for their homes. One of the most effective ways to do this is by purchasing used...

athath jeddah

started by sayedhok on 13 Jan 25 no follow-up yet
Janos Haits

Quixey.com/ | Private Beta - 10 views

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    Quixey is a functional search engine for apps. You use apps in your everyday life. You use apps in your phone, in your browser, in your social network and in your software at work. Soon, you'll even have apps in your car, on your TV and built into your home appliances. Quixey is a new type of search engine, a functional search engine, designed specifically for apps. It helps you find apps to do what you want on an ever-growing number of platforms.
ruhul122

Older Gambling - Why Older persons Love Gambling More In comparison with Anything Else! - 1 views

In this US gambling has turn into a widespread task. Research have been displaying a regular increase in the number of individuals who are becoming hooked on to gambling each year. There are usual...

started by ruhul122 on 16 Nov 19 no follow-up yet
toufiqurreza053

Facebook Phone Number Search - 1 views

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    What is Facebook? Facebook is a social networking site that provides many advanced facilities to its user and helps to connect to people easily. Facebook Phone Number Search was officially launched in 2004, by Mark Zuckerberg while he was studying at Harold University. Facebook totally launched and released its all servers in 2006, its policy was that a person above the age of 13 can join Facebook without any legal or personal submissions. Today,Facebook Phone Number Search is known for the largest Social Media grossing website in the world.
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    If you remember someone's phone number, you will be able to find that person using his or her phone number if they have inserted it in their personal information. If the phone number is publicly legalized by its owner, we can also find it on google search. Facebook Phone Number Search
Daisy Zhao

Valkertown Home - 0 views

  • Send login to Jance, he will reply with and url You must visit this URL to authorize Jance to send the messages andd updates to Pownce.
    • Daisy Zhao
       
      test it
    • Daisy Zhao
       
      very good
  • limit
  • inks, messages, events, files
  • ...14 more annotations...
  • How many posts at a time you want to query
  • To access older posts
  • Can be public, all, set_x , friend_x
  • The message you attach it, it's free form.
  • type l
  • page T
  • to Can
  • message
  • location
  • event
  • _name
  • date F
  • Reply Command
  • done,
Devid Tanaya

Hook Fishing at Swamp | Fishing With Live Frogs - YouTube - 0 views

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    Do you like this video ?
charge-uni

gbt dc charger - 1 views

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    Charge Uni IEC standard Level 3 EV DC charger piles for sale can reach up to 180KW to meet different scenarios; at the same time, our gbt dc chargers are adaptable to various harsh environments by their excellent design and protection performance.
buyglobalshop21

Buy Aged Yahoo Account - 100% PVA Old & Best Quality - 0 views

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    What Is Matured Yahoo Account? Have you ever listened of matured Yahoo accounts and pondered what they are? Well, you're not alone. Matured Yahoo accounts are basically Yahoo mail accounts that have been around for a long time. These accounts have a riches of benefits and are exceedingly looked for after by numerous people and businesses. They are considered important due to their life span, which can deliver them a sense of validity and dependability. Furthermore, matured Yahoo accounts frequently have alluring mail addresses that are no longer accessible for enlistment, making them a hot product in today's advanced age. Buy Aged Yahoo Account While the concept of matured Yahoo accounts may appear direct, there are numerous subtleties to consider when managing with them. These accounts can shift in terms of their utilization history, account action, and by and large notoriety. A few matured Yahoo accounts may have been ignored or surrendered, whereas others may be effectively utilized and well-maintained. It's imperative to get it the potential dangers and rewards related with acquiring or utilizing matured Yahoo accounts, as they can affect your online nearness and notoriety. In this article, we will dig into the world of matured Yahoo accounts, investigating their esteem, benefits, and contemplations for those interested in obtaining or utilizing them. Buy Aged Yahoo Account How do I alter my Yahoo Account security questions? It's basic to keep our online accounts secure in today's computerized age, and one of the ways to do so is by setting up security questions to offer assistance confirm your character. Yahoo, one of the most seasoned and most prevalent e-mail suppliers, offers its clients the choice to include security questions to their accounts as an additional layer of security. Be that as it may, there may come a time when you need to alter your security questions for different reasons, such as improving the security of your account or basical
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