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Wearable devices, or "wearables" for short, have enormous potential for uses in health and fitness, navigation, social networking, commerce, and media. Imagine video games that happen in real space. Or glasses that remind you of your colleague's name that you really should know. Or paying for a coffee at Starbucks with your watch instead of your phone. Wearables will transform our lives in numerous ways, trivial and substantial, that we are just starting to imagine.

Enterprises unnerved by the bring-your-own-device movement in which they encouraged employees to use personal devices at work, are now angering workers by trying to lock down those very devices. According to new research from Forrester, the unintended, but entirely predictable, consequence is that many of those frustrated employees just turn to new, unsanctioned devices instead.

In a recent Forrester report - Develop Your Service Management And Automation Balanced Scorecard - I highlight some of the common mistakes made when designing and implementing Infrastructure & Operations (I&O) metrics. This metric "inappropriateness" is a common issue but there are still many I&O organizations that don't realize that they potentially have the wrong set of metrics. So, consider the following: