1. Describe the behavior – What specifically is the person doing or not doing?
2. Share your reaction – how you feel about it
3. Explain the impact of their actions
4. State what you’d like this person to do in the future – what you want
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Give the person a chance to respond and commit to making the change. If there are issues to discuss, you've increased the chances of both parties being honest and open. This approach strengthens your relationship with that individual and you can feel good about the way you handled the situation.
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