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A nice summary and definition of UX and Experience Design by Marc Hassenzahl with comments by Don Norman and Eric Riess

"Startups frequently use surveys as a cheap and easy way to get feedback from users. But the resulting data will only be as good as the survey itself. I often see products with surveys that have easy-to-fix mistakes like misleading questions, improper sampling, and skewed rating scales. That's a shame - these teams could be collecting better data and making better decisions if they just paid a bit more attention to survey design."

You can screw up making a survey. Read this to avoid that.

Biscuits? Yeah, BISCUITS. 'cause everyone loves biscuits. (and we're from the South)

I'm always checking out how folks do coffee shops on the web. This one is interesting. Check out how the shopping cart is done - on a separate page with very cool and interesting images

Author talks about using screencasts along with his mockups ... sounds alot like our idea of the CoDec. A mockup doesn't give enough information to the sender. IT's all there, but they don't know how to access it. They don't know the story. The backstory. The 'behind the scenes'. If they don't know, they will make it up. And, what they make up depends largely on impressions of you, personally, not your work. This is a bad way to be, even if it works out in the short-term. In the long run, you want to communicate effectively and rely on solid work, not just 'good feelings'

"247 web usability guidelines Although designing usable systems requires far more than simply applying guidelines, guidelines can still make a significant contribution to usability by promoting consistency and good practice. We use this list of guidelines in our consultancy work. For best results, remember to interpret the guideline in context - this requires a bit more thought but ensures you will get a lot more from your review."

an oldie... no, a classic and classics never go out of style.