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Newman Lanier

How Much Should You Spend on User Testing? | A Better User Experience - 0 views

abetteruserexperience.com/...ould-you-spend-on-user-testing

shared by Newman Lanier on 25 Apr 12 - No Cached
  • But seriously, what’s it going to cost me?
    • Newman Lanier
      Newman Lanier on 25 Apr 12
       
      It does seem that when business owners aren't knowledgable about a tool or service, they just want to know what it will cost them. That's fine. Money is our 'lowest common denominator'. It's the medium of exchange. Our currentcy. Business owners want to know about price. We, UX'ers, want to talk about value. Value is price over utility. If the price is zero, then whatever the ulitilty, the thing will be worth it.
  • Newman Lanier on 25 Apr 12
     
    User-testing budget considerations
Newman Lanier

9 Deadliest Start-up Sins « Steve Blank - 0 views

steveblank.com/...9-deadliest-start-up-sins

lean user-research culture start-up

shared by Newman Lanier on 26 May 12 - No Cached
  • Newman Lanier on 26 May 12
     
    "1. Assuming you know what the customer wants First and deadliest of all is a founder's unwavering belief that he or she understands who the customers will be, what they need, and how to sell it to them. Any dispassionate observer would recognize that on Day One, a start-up has no customers, and unless the founder is a true domain expert, he or she can only guess about the customer, problem, and business model. On Day One, a start-up is a faith-based initiative built on guesses. To succeed, founders need to turn these guesses into facts as soon as possible by getting out of the building, asking customers if the hypotheses are correct, and quickly changing those that are wrong."
  • Newman Lanier on 26 May 12
     
    Start-ups are getting user-centered FIRST, before going thru all the pain of starting up. I'm pretty sure this is what the whole Lean Start - up , Lean UX is all about.
Newman Lanier

Understanding Google Analytics Advanced Segments [video] | Google Analytics Users' Grea... - 0 views

online-behavior.com/...advanced-segments

google analytics analytics business

shared by Newman Lanier on 09 May 12 - No Cached
  • Newman Lanier on 09 May 12
     
    digging into Google Analytics and custom segments
Newman Lanier

IDEO CEO Tim Brown: T-Shaped Stars: The Backbone of IDEO's Collaborative Culture | Chie... - 0 views

zqi.bo.lt/g4lfd

meetings business collaborative culture ideo

shared by Newman Lanier on 14 Mar 12 - No Cached
  • Newman Lanier on 14 Mar 12
     
    Tim Brown of IDEO talks about collaborative personality types.
Newman Lanier

6 Ways You Make Bad Meetings Worse (And What To Do About It) | A Better User Experience - 0 views

abetteruserexperience.com/...ys-you-make-bad-meetings-worse

meetings business web design

shared by Newman Lanier on 14 Mar 12 - No Cached
  • participants never understand things quite the way you do.
    • Newman Lanier
      Newman Lanier on 14 Mar 12
       
      I think the big point here is that no one (No way, not never) will understand somethign the same way you. How much mutual understanding is necessary to gain consensus and to complete the project? While maintaining high standards...
  • Instead, work to clarify your language. Be precise. And be patient.
    • Newman Lanier
      Newman Lanier on 14 Mar 12
       
      I see the Plug-in ideas as an issue of language. You must let everyone know what language you are sending your signal. It's important to know what language others are hearing and / or listening for... I guess a BIG PROBLEM is to switch languages all the time, cause then no one knnows how to translate 'the words coming out of your mouth'. Advice, pick a language and stick with it.
  • We have to actively lower the stress and anxiety. And the only way to do that is to empathize with the others in the meeting.
    • Newman Lanier
      Newman Lanier on 14 Mar 12
       
      The first step - GI Joe says "Now you know and Knowing is half the battle". Self awareness and awareness of the emotions of other is key to managing the atmosphere of a room or meeting.
  • ...4 more annotations...
  • The best meetings are those where the egos fade away and the content of the meeting takes center stage
    • Newman Lanier
      Newman Lanier on 14 Mar 12
       
      here is my bit about ego and battles. I think it's the only thing that people know. It's the greatest story ever told - but it's seems like the ONLY story ever told. Why the conflict? Why the struggle? Perhaps it's hard-wired into the brain. Perhaps we're doomed repeat the hero worship / evil tyrannt cycle of a two party system.
  • Your designer acts like he’s got PTSD.
    • Newman Lanier
      Newman Lanier on 14 Mar 12
       
      http://www.webmd.com/anxiety-panic/guide/post-traumatic-stress-disorder - Web MD on PTSD. Can emotional abuse cause PTSD? Have designers ever been physically abused? I think there is definite emotional abuse is some organizations. Of course, I think my dehumanizing systems of work and school are abusive, IMHO.
  • In a meeting full of werewolves, this lack of confidence can be interpreted as weakness.
    • Newman Lanier
      Newman Lanier on 14 Mar 12
       
      This might makes right mentality and mis-trust of difference / diversity is right to the core of design meeting suckiness.
  • Werewolf Design Meeting into the Strategically Driven Design Meeting.
    • Newman Lanier
      Newman Lanier on 14 Mar 12
       
      An idea - let's make sure that everyone in the meeting gets the plug-in. This would set the language and goal of the meeting. Are we doing an "everyone shutup and get to the end" style of meeting? Are we doing the "Boss tirade"? "Battle Royale"? Let me know beforehand so I can get ready...
  • Newman Lanier on 14 Mar 12
     
    If you are a designer and must submit / defend creative work to others in meetings, this article is for you.
Ben Snyder

What I've Learned from Podcasting - 0 views

jontusmedia.com/at-ive-learned-from-podcasting

shared by Ben Snyder on 19 Mar 12 - No Cached
  • Newman Lanier on 19 Mar 12
     
    Nice checklist for things to do when starting a business podcast.
Newman Lanier

Innovation Is About Arguing, Not Brainstorming. Here's How To Argue Productively | Co.D... - 0 views

www.fastcodesign.com/...dont-brainstorm-argue

shared by Newman Lanier on 23 Mar 12 - No Cached
  • Science shows that brainstorms can activate a neurological fear of rejection and that groups are not necessarily more creative than individuals. Brainstorming can actually be detrimental to good ideas.
  • We need to work both collaboratively and individually
  • We also need a healthy amount of heated discussion, even arguing.
  • ...6 more annotations...
  • There is no hierarchy. It’s not debate because there are no opposing sides trying to “win.”
    • Newman Lanier
      Newman Lanier on 23 Mar 12
       
      Perhaps I'm not understanding the term 'argue'. Can't you 'win' an argument? Aren't there two sides, at least, to every argument? And, there is no hierarchy? Really? It seems there is always an order of dominance in an social structure. Boss / employee, Client / designer... there is always a power differential which must be accounted for. And, generally, it's up to the powerful to account for the weaker.
  • without fear.
    • Newman Lanier
      Newman Lanier on 23 Mar 12
       
      What your boss did that day was the equivalent of a dog humping another. He established dominance. He told you what to do. He humped you,man. He did establish the tone. Which is great and it appearantly worked. However, he didn't waive his doggy lipstick and make the power structure go away.
  • And that “because” should be grounded in real people other than ourselves.
    • Newman Lanier
      Newman Lanier on 23 Mar 12
       
      "Yes, AND" vs "No, BECAUSE" ... sounds like this could get personal real quick. I think what you are saying about the grounded in 'real people other than ourselves' is that you want reasons based in facts and not opinions. However, does the ethnographic research yield facts or opinion? It seems that it could be simply doubling up the opinion - As in " Here is my opinion about these other opinions (about dancing chinese villagers)" However, I do thing we everyone agrees on the results of the user research, then you CAN argue about your conclusions based on those premises without getting personal. I do think that works. And, I have seen it work.
  • we each bring different ways of looking at the world and solving problems to the table.
    • Newman Lanier
      Newman Lanier on 23 Mar 12
       
      Respecting and cultivating diversity in groups is key to high performance. It seems a bit utopian. But, it's something I believe. did anyone roll their eyes when you brought up the idea of the text analysis tool? How long did it take? Did they really 'get it' or was it something other simply tolerated? Even for the most well adjusted and balance T shaped person, it can be difficult to go along with anothers specialty, I'd imagine.
  • a shared goal. We develop a statement of purpose at the outset of each project and post it on the door of our project room.
    • Newman Lanier
      Newman Lanier on 23 Mar 12
       
      Rules, playing field, 'ball down the field'... these are all sports / war analogies. I guess the idea is "Same team". But, who is the bad guy... the guy who doesn't see it the way you do. Or, doesn't listen to reason. I don't think simply 'having a common goal' is sufficent to keep from hurting each other in meetings. If budgets and jobs are on the line, it won't be that playful.
  • But we don’t brainstorm. We deliberate.
    • Newman Lanier
      Newman Lanier on 23 Mar 12
       
      I like that word, deliberate. It means intentionally. I suppose ' to deliberate' is to think intentionally, which is what I consider brainstorming to be. Granted brainstorming has a stigma - its light and permissive, unfocused and not serious, a waste of time. The points you bring up about 'Deliberative discourse' are helpful. It's like putting brainstorming through boot camp - to help brainstorming produce results, without hurting anyone or shutting anyone down. All in all a thought provoking post - thanks!
  • Newman Lanier on 23 Mar 12
     
    More on Arguing and design meetings. Could Brainstorming be bad? counter-productive and fear inducing? ... hmmm.
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