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If you are like millions of consumers around the globe, you jump on Twitter, Facebook, your social media site-du-jour or your blog, and complain to friends, family, followers and the world about the lousy service you are experiencing. Perhaps you even locate the company's Twitter handle, if it has one, and complain directly. Will people there answer? How quickly? Will they actually help? And will you go back on social media and report you are now a satisfied customer, or fume even more about their misguided (or lack of) response?

"The new university/company AI partnership model will resemble the current online program management model, in which the AI company de-risks the AI investment with up-front capital and resources, and is paid by a revenue share."

"Truth is that they're not the sole culprit. Consumerism as a whole is evolving and many businesses are not upgrading or updating value propositions, processes or products. Beyond Millennials, Centennials or any age demographic for that matter, the consumer every brand needs to pay attention to the group I call "Generation-C." This ever-growing group of connected consumers interacts with brands differently and has a rising expectation for on-demand assistance. As Google puts it, these highly-connected, mobile-first consumers are giving rise to "the age of assistance.""