Group items tagged

"Throughout this post, I've featured what I see as germane bits of conversations from around the Web. I've used them to illustrate the questions I'm asking, and I've added my personal take or reaction to each. It's pretty clear, to me at least, that I'm therefore engaging in curation."

"One of the key insights I learned in the process was that mature companies establish purpose to create the kind of holistic alignment that inspires and drives enterprise-wide change. I consistently found that customer experience (CX) often served as a primary catalyst for driving change with CMOs and CIOs helping them come together to jointly lead common efforts."