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Reflecting on the personal impact of the material, Zeck comments, "I am much more aware of my role in relationships, my role in these dealings with other people, my role in collusions I had with other people. [Over time] it became much more difficult to pretend that I wasn't responsible, and that I didn't have accountability and that I wasn't playing a significant role in those relationships like I had in the past. I could always find ways to blame other people, I could always find ways to excuse my behavior, excuse the way I was relating to other people and drat-the Arbinger material has taken all of that away from me! I can no longer do that in good conscience."

"I do my job, I get my results, and no one has to chase me down or manage me. Well my employees are also 'big boys and girls' and should be able to get results: I pay them top salaries, they were hired because of their competence and expertise, I trust and expect them to get things done. But when things become critical, or go wrong, no one steps up and takes responsibility and delivers results! I don't know what to do!"

Excellent article that makes crucial points about leadership!

In The Outward Mindset, we write about this. There is a basic outward-mindset pattern that people can apply in organizations. The first of the three parts of the pattern is to see others. What we mean by that is to become curious and attentive to the needs, challenges, and objectives of those with whom one interacts and affects. When my mindset is outward, I'm going to be purposeful about building my awareness and understanding about other people. And if I'm a leader, I'm going to open up space and create opportunity within my organization so people are learning about each other's objectives, needs, and challenges.

Nearly every moment of every day of our entire lives (more than 1.2 billion seconds for me) is spent worrying about ourselves. We are preoccupied by concern about ourselves: am I doing the right thing, will I mess this up, will I be able to meet deadline, what do other people think of me, am I good enough, why is this happening to me, how can I get better, why don't people listen to me, why don't they treat me better, why can't they get out of my way, why is my body so fat, why don't things go my way, am I missing out on things? But what if we were freed of this worry about ourselves?

While I might consider another's lifestyle choices to be negative or reprehensible, viewing their burdens through the lens of my pat solutions ultimately hinders my ability to understand them. And seeking to understand their behavior without condoning it is essential to true helpfulness.

It was this occasion, this call for action, that was the opportunity to practice what I'd been talking about into my recorder all morning, lost in my own thoughts. These moments are choice points, when we determine our own way of being by whether we will respond to the humanity of another or not. The more consistently we choose to honor our sense of what we know to be the right thing to do, the more we discover the peace and deep naturalness of being right with others.

It is a problem because if performance management systems are poorly implemented, then they can't possibly accomplish what they are supposed to do, namely help organizations improve their overall effectiveness.  What's worse is that the way they are implemented actually often hurts an organization's overall performance.

I will be listening to the community call that discussed this topic. The questions we'd ask would be a bit different from the way we rate each other today. If you were evaluating me for example you would go to my Co-workers and ask them how well my efforts enabled them to achieve their objectives. What was my impact on them. That is what I would be reporting to you as well.

Excellent! I love the approach, and look forward to thinking about how we can incorporate it more. Although, I think that Customer Focus, Integrity, Teamwork, Our Environment and Global Perspectives all ask similar questions of us.

One of my favorite "Huth" video's.

What a fantastic video! I love the twist at the end, "Hey, they are just doing their job."