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Approximately 20% of U.S. companies now offer empathy training to their managers. According to a DDI study cited in the same article, the skills that had the strongest correlation with successful leadership were listening and responding.

Great article!

J.K. Rowling reminds us that our connection with one another can be enhanced by a deep curiosity that develops into imagination and ultimately empathy. As we allow our imaginations to wander through the stories of others, we are able to better see them as people who matter like we matter.

*Pay attention, physically and mentally, to what's happening. *Listen carefully, and note the key words and phrases that people use. *Respond encouragingly to the central message. *Be flexible - prepare to change direction as the other person's thoughts and feelings also change. *Look for cues that you're on target.

Focusing our attention on the people around us strengthens our ability to learn, communicate, and get results.