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IHG HOTELS & RESORTS has selected California-based Canary Technologies as the global digital tipping solution vendor, enabling guests to tip hotel staff. Founded by Harman Narula and SJ Sawhney in 2017, the company offers digital tipping solutions and an end-to-end guest management system, including mobile check-in and checkout, dynamic upsells, and guest messaging, Canary said in a statement. "Hotel staff members are the backbone of the hospitality industry and guests want to tip staff for great service," said Dhiraj "DJ" Singh, Canary's vice president of sales. "With the declining use of cash worldwide, staff tips have taken a hit over the years. We are thrilled to help IHG hoteliers boost guest satisfaction and reward hard-working team members." IHG Hotels & Resorts, featuring 19 brands, more than 6,000 hotels, and nearly 1 million rooms worldwide, will implement Canary's digital tipping solution to improve the guest experience and acknowledge employees efficiently, the statement added.

PEACHTREE GROUP BAGGED multiple Marriott Select Brands Awards at this year's Marriott Select Brands Owner & Franchisee CONNECT Conference in Orlando, Florida. The awards recognize hotels for service, innovation and commitment to guest satisfaction. Peachtree is led by Greg Friedman as managing principal and CEO, Jatin Desai as managing principal and CFO and Mitul Patel as principal. "These awards are a testament to the exceptional work our hotel associates deliver every day," said Steve Mackenzie, Peachtree's senior vice president of operations, hospitality management. "These hotels have consistently excelled in guest and F&B satisfaction, setting a benchmark for unparalleled service, and we are proud to have them as part of the Peachtree family. Additionally, we extend our gratitude to our partners who entrust us with managing their properties. Their collaboration has been instrumental in achieving these accolades, showcasing our shared commitment to superior quality."

BWH HOTEL GROUP is working with sustainability certification organization Green Key Global to enhance its sustainability initiatives and implement a standardized program across the U.S. and Canada. The program aims to enhance the company's environmental performance, reduce carbon footprint and improve guest comfort and satisfaction, according to a joint statement by the companies. As part of the partnership, BWH Hotels in the U.S. and Canada gain access to Green Key Global's sustainability certification program, the joint statement said. That includes a list of green certified vendors, an "Eco-Rating" program and guidance on hosting sustainable meetings, according to the Green Key website. "We are delighted to partner with Green Key Global to enhance sustainability standards across our properties," said Michael Morton, vice president of brand management at BWH Hotels. "As a trusted organization, Green Key Global aligns with our commitment to sustainability, and this partnership will reinforce our dedication to providing guests with an environmentally responsible hotel experience."

The Best Western Houston Bush Intercontinental Airport is now open in Humble, Texas, following a comprehensive renovation. Previously it was a Baymont by Wyndham. The 52-room hotel is owned by Houston-based Wayside Investment Group, led by Miraj Patel as president. It is near the Houston Bush Intercontinental Airport as well as several restaurants, the Deerbrook Mall, Jess H. Jones Parks and the Old MacDonald's Farm. Amenities include a fitness center, meeting room, guest laundry and business center. It is pet friendly. "We are thrilled to open this newly renovated hotel and join the community by offering visitors traveling the Houston-area, a new and memorable travel experience." said Patel. "The transformational enhancements to this acquisition continues to demonstrates our commitment to value creation and best-in-class guest satisfaction."

The Chatwal New York, a luxury hotel in Manhattan owned by the Dream Hotel Group, has reopened after temporarily closing due to the COVID-19 pandemic. The reopening comes in the wake of Broadway's return to production and the reopening of the U.S. border to vaccinated international travelers. Dream Hotel Group is led by chairman and founder Sant Singh Chatwal and Jay Stein as CEO. The 76-room hotel includes 29 suites, 14 of which have private, landscaped terraces. It also has specialty suites, such as the theater inspired Chatwal Suite with its 500-square-foot terrace. Also, the terrace of the Garden Suite includes fountains, sculptures and heat lamps and the Library Suite includes a curated book collection. "The Chatwal, New York's reopening marks the return of luxury boutique hospitality in the heart of Midtown Manhattan," said Ashish Verma, senior vice president for Dream Hotel Group's luxury division and general manager of The Chatwal New York. "Our team is committed to our guests' safety and satisfaction with superior services in a renewed world."

WORKFORCE MANAGEMENT SOFTWARE producer Unifocus recently marked its 25th anniversary of doing business. The company recently acquired operations management platform Knowcross and celebrated several other milestones it has met since its founding in 1998. Unifocus was founded in the same year Google started up, the Digital Millennium Copyright Act was released and the first WiFi standards were set. The company's labor management system, the first of its kind according to Unifocus, includes scheduling automation and, with the Knowcross acquisition, real-time data for forecasting, scheduling, task execution and tracking of guest and employee satisfaction. "Twenty-five years of serving the hospitality industry and counting," says Moneesh Arora, Unifocus chief executive. "We're filled with gratitude for our clients who've been part of this journey, as well as our incredibly dedicated team that makes our vision a reality. Our success stems from our commitment to truly understanding the needs of hoteliers, which continually inspires us to enhance and innovate our hotel operations technology."

THE FIRST QUARTER of 2022 brought better than the national average performance for Twenty Four Seven Hotels. The Newport Beach, California-based third-party hospitality management company also acquired two new hotels in Southern California. Steady growth in year's beginning Occupancy for Twenty Four Seven properties rose steadily during the first three months of the year, hitting 62.9 percent in January, 67.8 percent in February and 76 percent in March. ADR also rose during the same three months, from $142.66 to $160.99 to $174.02. RevPAR followed the same trend, rising from $89.73 to $109.10 to $132.25. Each metric also rose compared to the first quarter of 2021. "We continue to ride the massive wave of momentum that began for Twenty Four Seven Hotels in 2021, when our portfolio grew by 25 percent with the addition of seven new hotels now totaling 25 hotels with more than 3,100 rooms," said David Wani, CEO of Twenty Four Seven. "We will continue to seek third-party management opportunities with well-respected partners and brands in the western U.S., expanding our concentration in these unique markets where we have firsthand experience improving bottom lines and guest satisfaction scores."

ARIZONA-BASED BWH Hotels, known for brands like Best Western Hotels & Resorts, plans to expand into South Asia by introducing WorldHotels to markets including India, Bangladesh, and Sri Lanka. BWH Hotels, the company that acquired WorldHotels in 2019, is now established in South Asia through Sorrel Hospitality, the master franchisee based in New Delhi. According to Indian media reports, Sorrel Hospitality will extend its presence into Bangladesh and Sri Lanka. The company expects to have around 51 hotels by the end of 2024, including 3,000 rooms once the pipeline becomes operational. All these hotels are signed in these three markets, with an additional six hotels in the India market, the report in the Economic Times said. Larry Cuculic, president and CEO of BWH Hotels, expressed the company's commitment to strengthening its presence in India and raising standards in accommodation and guest satisfaction.

GRACESOFT, URBAN PARK Hotel Collection and LodgeTender have integrated their portfolios to create an independent hotel service and membership network. The alliance provides hotel management technology, revenue optimization, consulting and a non-franchise membership brand, helping independent hoteliers compete in the market, the companies said in a joint statement. "Our mission is to equip independent hoteliers with the resources and technology they need to compete with major brands while retaining their unique identities," said Gideon Stanley, GraceSoft's CEO. "This collaboration brings together over 2,000 hotels, helping them improve efficiency, guest satisfaction, and profitability." The partnership offers a suite of solutions including property management systems, booking engines, revenue analytics and distressed property recovery consulting, giving hoteliers access to tools typically reserved for large franchise chains, the statement said.

THE NEW YORK City Council passed the controversial Safe Hotels Act, also known as Intro. 991, on Wednesday, despite strong opposition from industry groups like AAHOA and the American Hotel & Lodging Association. The council's Committee on Consumer and Worker Protection approved the bill, requiring hotel operators to obtain a license to operate in New York City. The associations argued that the bill, introduced by Councilwoman Julie Menin on July 18, will have a damaging impact on New York's hotels and economy, particularly minority-owned businesses. AAHOA said the revisions made during the legislative process fail to address industry concerns. "While we acknowledge the passage of the Safe Hotels Act and the attempt to accommodate smaller properties, this revision still falls short of addressing our broader concerns with the legislation. Hoteliers of all sizes deserve the flexibility to manage their operations effectively to ensure efficiency and guest satisfaction," said Miraj Patel, AAHOA chairman. "The unintended consequences of this act will disproportionately affect minority-owned businesses, stifling entrepreneurship and innovation in the hospitality sector."

FIRST HOSPITALITY, A Chicago hotel management and development company, recently launched First Analytics, a suite of analytics and reporting tools. The platform helps hospitality leaders make data-driven decisions that drive revenue growth, optimize financial performance, improve guest satisfaction and increase employee engagement, First Hospitality said in a statement. "First Analytics has been at the core of our company's foundation. In this next phase, we are providing owners with real-time analytics through a customized dashboard for on-demand access to achieve their objectives," said David Duncan, First Hospitality's president and CEO. "We have created a solution that strengthens alignment, enables data-driven decisions, and helps us outperform competitors."

IGNITE HOTELS RECENTLY acquired the 126-key WaterWalk Phoenix North Happy Valley in Phoenix, marking WaterWalk Holding Company's first asset sale. WaterWalk Hospitality will continue managing the property under the WaterWalk Extended Stay by Wyndham brand, forming a new partnership with Ignite. Ignite Hotels, based in Kennewick, Washington, is led by President Gurbir Sandhu. "We are excited to partner with WaterWalk Hospitality as our management company and the Wyndham team," said Sandhu. "This collaboration allows us to capitalize on the potential of the extended-stay market while leveraging WaterWalk's expertise in operations and guest satisfaction." The Phoenix property, a mix of furnished and unfurnished units, debuted as the first Gen2 prototype in 2023, the companies said in a joint statement. The Gen 2.0 prototype prioritizes efficient design and lower operating costs. The hotel is near major business hubs, shopping, dining and outdoor attractions.

Mark Hoplamazian, Hyatt Hotels Corp. president and CEO, has been named the 2025 Cornell Hospitality Icon of the Year. The award, established by the Cornell Peter and Stephanie Nolan School of Hotel Administration, will be presented at the Cornell Icon and Innovator Awards in New York City on June 3. Appointed to his current role in December 2006, Hoplamazian has led Hyatt's IPO, overseen its growth, and helped define its purpose over 18 years: to care for people so they can be their best, Cornell said in a statement. "We are excited and honored to recognize Mark as this year's Cornell Icon," said Kate Walsh, dean of the Nolan Hotel School. "Mark is a tremendous leader who, with his deep care for every colleague, guest, and stakeholder, embodies the essence of hospitality. He leads Hyatt - and our industry - with heart, mind, and soul, and is an inspiration and model for our Cornell students. We could not think of a more fitting leader to honor as our Industry Icon."

HILTON INDIA RECENTLY received the "India's No. 1 Company to Work For" award from Great Place to Work, a global research and consulting firm, for the second consecutive year. The recognition is based on a comprehensive survey of more than 5 million employees from across 1,750 organizations in India. The award ceremony took place in Mumbai last month. "It's a great honour to be named India's #1 Best Company to Work for 2024 for the second consecutive year," said Zubin Saxena, Hilton India's senior vice president and country head. "It embodies our dedication to fostering a work environment that instills pride and fosters meaningful connections for our team members. We are deeply grateful to all members of the Hilton India team, who bring their passion each day to work and deliver outstanding hospitality experiences for our guests." Saxena joined Hilton India in November from Radisson Hotel Group and assumed responsibilities in January, overseeing Hilton's operational hotels in India and leading the company's expansion in South Asia.

Josh Rubinger is the new senior vice president of national accounts at Peachtree Group's broker-dealer affiliate, Peachtree PC Investors. He will oversee broker-dealer and registered investment advisor relationships, drive business development, and support the distribution of the firm's investment offerings, Peachtree said in a statement. Atlanta-based Peachtree Group is led by Greg Friedman, managing principal and CEO; Jatin Desai, managing principal and CFO; and Mitul Patel, principal. "This strategic hire underscores our focus on growth and strengthening Peachtree's position as a trusted partner within the investment community," said Brian Cho, PPCI's president. "Josh's extensive experience and strong network of relationships with broker-dealers and RIAs position him as a key asset to our team. His expertise will be instrumental in shaping our selling group and broadening our market reach."

HILTON WORLDWIDE HOLDINGS and American Express are offering 20,000 complimentary hotel room nights to those impacted by the recent wildfires across the greater Los Angeles area. Hilton is working with local nonprofit 211 LA to provide rooms for wildfire-displaced individuals already seeking aid through the organization. Individuals in need of rooms can apply online, the companies said in a joint statement. "All natural disasters take a toll on our people and communities, and this one weighs particularly heavy given our long history in California," said Christopher Nassetta, Hilton's president and CEO. "In times like these, our founder's belief that hospitality can be a force for good carries even greater meaning and makes our responsibility to those we serve even more urgent. We are actively in touch with all hotels in the area and are incredibly grateful to our team members who have already gone above and beyond to support the community and each other."

U.S. HOTEL METRICS improved for the week ending Feb. 15, with both week-over-week and year-over-year gains, according to CoStar. Chicago led the top 25 markets in year-over-year occupancy growth. Occupancy rose to 60 percent for the week ending Feb. 15, up from 55.9 percent the previous week, reflecting a 1.2 percent increase compared to the same period last year. ADR climbed to $164.79 from $156.03, marking a 2.2 percent year-over-year gain. RevPAR also saw an increase, reaching $98.83 from $87.22, representing a 3.4 percent improvement over the previous year. Among the top 25 markets, Chicago led in occupancy growth, rising 14.4 percent to 55 percent.

THE ST. LOUIS METROPOLITAN area ranked first in the top 25 markets with 125.8 percent year-over-year meeting and events growth in December, followed by Nashville, Tennessee, with 28 percent growth, according to data from Knowland by Cendyn. Louisville, Kentucky, led secondary markets with 135.6 percent year-over-year growth, topping the list for the eighth time in 2024. No single event drove St. Louis's growth, the report said. The top four accounts-HavenHouse, Arcadian Infracom, Crisis Prevention Institute, and the Train Shed-contributed nearly 9 percent, while SMERF events accounted for almost 11 percent, surpassing corporate accounts. St. Louis averaged 2,112 square feet with a group size of 97, while the top 25 markets averaged 3,045 square feet with a group size of 121.

INDEPENDENT HOTEL OPERATORS must refine their strategies to stay competitive in 2025 amid labor shortages, price-sensitive travelers and the growing dominance of branded hotels, which now account for 72 percent of U.S. properties, according to Cloudbeds. Furthermore, independent hoteliers are focusing on 2025 as the "year of optimizing performance." Cloudbeds' 2025 State of Independent Lodging Report provides a data-driven analysis of the global independent lodging segment, highlighting key trends across often-overlooked property types. "Hospitality is fundamentally human-and independent properties represent its heart and soul," said Adam Harris, Cloudbeds' cofounder and CEO. "Cloudbeds is helping these businesses transform challenges into opportunities, proving that being independent doesn't mean being alone. Together, we're building a future where independent hospitality businesses don't just survive-with access to technology like Cloudbeds Intelligence, they lead the way forward."

PEACHTREE GROUP PROVIDED $114.6 million in bridge loans to recapitalize two Hyatt hotels owned by McWhinney: Hyatt Centric Congress Avenue Austin, Texas, and Hyatt Place Denver Peña Station in Denver. The company originated a 48-month floating-rate bridge loan for the 246-room Austin hotel and a 60-month fixed-rate bridge loan for the 226-room Denver hotel, Peachtree said in a statement. Peachtree is led by Greg Friedman, managing principal and CEO; Jatin Desai, managing principal and CFO; and Mitul Patel, principal. "The Hyatt Centric Congress Avenue Austin is a standout property that embodies Austin's energy and appeal," said Jared Schlosser, Peachtree's executive vice president of hotel originations and head of CPACE. "This recapitalization reflects our confidence in the asset's potential and McWhinney's vision for creating exceptional destinations."