Because key government business processes including policy development, community engagement, emergency management, business collaboration and project management are increasingly moving to social media channels. And social channels are complex spaces. They are third party owned and hosted, dynamic and collaborative. Maintaining important information in these environments can be very challenging.
We therefore need to take heed of the fact that a lot of key business operations are moving to social media technologies, and we need to think about this transition from an information-based perspective.
For example, as a result of the transition to social, increasingly there will not be formal publications, or reports, or white papers or meeting minutes or other fixed, formal, standard forms of accountability and history that we have traditionally relied upon.
Instead there will be wikis and tweets and Facebook forums and blog posts and a host of fantastic, dynamic, collaboratively developed content but by itself this will not survive to be the stuff of history, it will not survive to be accessible under FOI or GIPA review, it may not even survive to be part of formal annual reporting a year from now.
Bonnie Boaz on 23 Jun 14This week, Twitterers around the world received some devastating news: The Twitter account @ Horse_ebooks, a cult favorite, was human after all. For years, @Horse_ebook's over 200,000 avid followers had been convinced its sometimes poetic, often nonsensical, frequently hilarious tweets had been the musings of a spambot created to elude Twitter's spam detectors and peddle books about horses.
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