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What does work is a) helping people find a deep and very personal vision of their own future and b) then helping them see how their current ways of operating might need a bit of work if that future is to be realized. These are the first two steps in Richard Boyatzis' Intentional Change theory - which we've been testing with leaders for years. According to Boyatzis - and backed up by our work with leaders - here's how people really can begin and sustain change on complex abilities linked to emotional intelligence:

Here are four spe­cific musts do's that can absolutely increase your level of pas­sion and your direc­tion which will enable you to con­tinue to grow your capac­ity.

Take a good look at your Busi­ness Vision. As you read it, are you find­ing your­self excited and com­pelled to con­tinue push­ing for­ward and giv­ing your all to the cause? If your vision does not com­pel you, then how can you expect it to com­pel those you lead to stretch and grow?
If it com­pels you, the next ques­tion you must ask is this: "can I plan from it?" If you vision is not clear, it will be very dif­fi­cult to build plans and strat­egy from it. Your vision should help you to see who your cus­tomer is, what value you will bring to them, what prob­lem your team, ser­vice or prod­uct will help solve. It should help you to see what your team will become and what you will build at some point in the future.
Now look at your Busi­ness Plans for the year and the quar­ter. Your desired out­comes, dis­ci­plines and improve­ments must be very clear. These three things should fit on one page and should truly direct your actions and impact your calendar.
And then finally, if you have done the pre­vi­ous three things and are still not see­ing things clearly, you are wise to under­stand that self lead­er­ship always pre­cedes team lead­er­ship. Your chal­lenge might be deeper and big­ger than what is hap­pen­ing voca­tion­ally. You could really ben­e­fit by spend­ing a day review­ing or build­ing your Life Plan. An effec­tive plan is com­pelling and clear in how it directs your think­ing, your actions and ulti­mately your results.

When we listen with all of ourselves, we engage our ears, eyes, mind, heart and body to actively listen to the client.  We have a greater possibility of hearing the depth, meaning and possible future of the client's present experience. Effective listening is freeing, spontaneous, intuitive and open to provide the space for the client to develop their gifts and strengths.

Empathy and compassion are the products of listening with the "heart." This form of listening is non-judgemental, present and powerful.