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My winning case study! It illustrates the approach we took to enable a large group of staff to develop the digital skills and knowledge required to confidently deal with a high volume of telephone calls and use software to fill vacant places in Clearing. The group had a mixed skill set and a short amount of time to gain new skills. Using the flipped classroom approach, factual and contextual information was delivered through online activities allowing for the maximum amount of classroom time to be dedicated to gaining practical digital skills. The case study describes what was done, the challenges involved and the solutions we found, impact on the learners and the wider university, and highlights ways this approach can be used at other educational institutions.

How to approach large-scale change in assessment and feedback practice with the help of technology

Online community of digital skills development practitioners from UK higher education. Share practice and experience.

Several case studies illustrating approaches to digital skills training in UK Higher Education institutions, compiled by UCISA

Nice bit of online learning from google and a chance to brush up your searching skills.

How the curriculum can help develop the skills and competencies needed in the world of work

Using technology to support learner longitudinal development.

Handy tools for creating shorter web addresses for easy sharing

Handy tools for creating shorter urls

Some really useful apps for working across various devices, whether or not you want to work paperlessly.