Group items tagged

No need for the person in charge to spend time compiling all the emails, deleting the duplicates, and cutting ‘n pasting a list into a document.

The email read something like, “Can everyone please email me a list of issues with [our system] and then [this person] will go through all the emails make a list in a document.”

I took the essence of it and put it on the wiki on their behalf…we need to discipline people out of old habits.

This means that solutions will not be published as a blog post, but rather in a wikipage. Instead the blog can be used to publish quick news to notify support staff of a new solution in the wiki.

One way is to think of the stock and flow model, wikis have perpetually re-edited pages, whereas blogs have a stream of date-based entries just like newspaper articles.