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Jeff G

Wiki to the rescue! - 0 views

www.ikiw.org/...wiki-to-the-rescue

helpdesk wiki

shared by Jeff G on 12 Aug 08 - Cached
  • Jeff G on 12 Aug 08
     
    Another crucial benefit was that the number of helpdesk queries significantly decreased. No longer were we receiving the simple requests because students were searching the wiki for the answers.
  • Jeff G on 12 Aug 08
     
    "Another crucial benefit was that the number of helpdesk queries significantly decreased. No longer were we receiving the simple requests because students were searching the wiki for the answers."
Jeff G

Library clips :: Support team knowledge : blog and wiki? :: April :: 2008 - 0 views

libraryclips.blogsome.com/...t-team-knowledge-blog-and-wiki

wiki support helpdesk blog

shared by Jeff G on 30 Oct 08 - Cached
  • This means that solutions will not be published as a blog post, but rather in a wikipage. Instead the blog can be used to publish quick news to notify support staff of a new solution in the wiki.
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