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The NHS Resilience and Business Continuity Management Guidance 2008: interim strategic national guidance for NHS organisations

NHS End of Life Care Publications

Records management: NHS code of practice

NHS Next Stage Review: what it means for the Third Sector

The Healthcare Commission has produced a new guidance document: Complaints Toolkit - handling complaints within the NHS. This has been developed to offer advice and assistance to NHS bodies and primary care providers on best practice in handling complaints at a local level and will also help trusts to ensure they have the right procedures in place meet Core Standard 14.

NHS Next Stage Review: Our vision for primary and community care

The Government has published the End of Life Care Strategy - promoting high quality care for all adults at the end of life which is the first for the UK and covers adults in England. Its aim is to provide people approaching the end of life with more choice about where they would like to live and die. It encompasses all adults with advanced, progressive illness and care given in all settings. The strategy has been developed by an expert advisory board chaired by Professor Mike Richards, National Cancer Director, and including key stakeholders from statutory health, social care, third sector organisations, professional and academic organisations. The strategy has been informed and shaped by the work on end of life care undertaken by strategic health authorities for the NHS Next Stage Review.

This provides information on funding issues for hospices, specifically voluntary sector hospices for adults. The funding issues addressed are i. the charging of some hospices by some Trusts for the delivery of NHS support services (ie. pathology, imaging and ambulance services) and the related issue of reimbursement of hospices for pharmacy costs; and, ii. the funding of specialist registrars in palliative care

The AUKUH Patient Care Portfolio was formally launched at the CNO Summit on 1 November 2007. Further work to develop the Patient Care Portfolio is currently being carried out by the NHS Institute.

Listening, responding, improving: a guide to better customer care

A group that has been set up to help develop a new GP-led health centre in Haverhill has met for the second time.

Equitable Access to Primary Medical Care Suffolk PCT PROCUREMENT SCHEME Memorandum of

Community Services Quality Framework

Welcome to Healthy Ambitions Suffolk! Suffolk's ambition is to become the healthiest county in the UK by 2028. This means people in Suffolk living longer and with fewer health problems.