Group items tagged

NHS Next Stage Review: Our vision for primary and community care

NHS Next Stage Review: what it means for the Third Sector

The Government has published the End of Life Care Strategy - promoting high quality care for all adults at the end of life which is the first for the UK and covers adults in England. Its aim is to provide people approaching the end of life with more choice about where they would like to live and die. It encompasses all adults with advanced, progressive illness and care given in all settings. The strategy has been developed by an expert advisory board chaired by Professor Mike Richards, National Cancer Director, and including key stakeholders from statutory health, social care, third sector organisations, professional and academic organisations. The strategy has been informed and shaped by the work on end of life care undertaken by strategic health authorities for the NHS Next Stage Review.

We have produced this guide, building on the excellent work carried out from 1993 to 1995 by the Citizen's Charter Complaints Task Force, to help you improve your complaints systems. It replaces: the Good Practice Guide, published by the Complaints Task Force in June 1995; and the Complaints Review Arrangements in Public Services guidance, published by the Citizen's Charter Unit in March 1997.