It is a concept we’ve wrapped our heads around for a while. As a CRM provider for higher ed, that offers students a personal portal on a client site, we saw that we were able to personalize content to students, but one challenge with portals is getting students to return over an over. Sadly, you will lose some once the novelty runs its course.
So, we’ve created a Facebook app that clients can put on their Facebook page. Students add it, and tell what their interests are. This adds the student to the institution’s CRM, and we can then push personalized content (events, academic information, key dates, etc) to the student; via email, our portal, and/or through Facebook.