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How JetBlue's Twitter Saved the Day - 0 views

www.theetailblog.com/...rs-jetblue-customer-experience customer twitter case study JetBlue tweet direct message flight reschedule snowpocalypse
shared by Kevin Makice on 08 Feb 11 - No Cached
  • Kevin Makice on 08 Feb 11
     
    "On Twitter, a JetBlue rep asked me to Direct Message (DM) them my confirmation number. Once I did, 18 short minutes later they had not only replied via DM that the flight had been re-booked to my new specifications, the confirmation email had already hit my email inbox. In less than 140 characters - easiest flight rebooking ever!"
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The Science of Why We Don't Believe Science (via @MotherJones) - 0 views

www.motherjones.com/...denial-science-chris-mooney motivated reasoning persuasion facts science psychology
shared by christian briggs on 10 Jan 13 - No Cached
  • christian briggs on 10 Jan 13
     
    "The theory of motivated reasoning builds on a key insight of modern neuroscience (PDF): Reasoning is actually suffused with emotion (or what researchers often call "affect"). Not only are the two inseparable, but our positive or negative feelings about people, things, and ideas arise much more rapidly than our conscious thoughts, in a matter of milliseconds-fast enough to detect with an EEG device, but long before we're aware of it. That shouldn't be surprising: Evolution required us to react very quickly to stimuli in our environment. It's a "basic human survival skill," explains political scientist Arthur Lupia of the University of Michigan. We push threatening information away; we pull friendly information close. We apply fight-or-flight reflexes not only to predators, but to data itself. We apply fight-or-flight reflexes not only to predators, but to data itself. We're not driven only by emotions, of course-we also reason, deliberate. But reasoning comes later, works slower-and even then, it doesn't take place in an emotional vacuum. Rather, our quick-fire emotions can set us on a course of thinking that's highly biased, especially on topics we care a great deal about."
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Alec Baldwin gets an apology from American Airlines, courtesy himself - 0 views

www.thewrap.com/...apologizes-himself-video-33501 Alec Baldwin American Airlines Saturday Night Live weekend update comedy social media Words With Friends
shared by Kevin Makice on 11 Dec 11 - No Cached
  • Kevin Makice on 11 Dec 11
     
    Alec Baldwin received a surprise apology from American Airlines over his ejection from one of its flights -- delivered by none other than Alec Baldwin. Dropping in on "Saturday Night Live"'s "Weekend Update," the most frequent "SNL" host in the show's history played the role of Capt. Steve Rogers, supposedly the pilot of the flight delayed by Baldwin playing "Words With Friends," or being a general nuisance, depending on who's account you believe.
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Social Seating turns air travel into social networking - 0 views

www.webpronews.com/ailable-on-an-airlines-2012-02 social seating airline travel travelers KLM Royal Dutch Airlines Malaysia Airlines
shared by Kevin Makice on 29 Feb 12 - No Cached
  • Kevin Makice on 29 Feb 12
     
    Forget First Class! Find out who's sitting next you on your next flight. Remember the days when you sat at your airport gate wondering and worrying who might be sitting next to you? Those days are over now for travelers who can't get enough social networking on the ground. Airline travelers no longer have to be nameless and unknown. In fact, with 'social seating' now available on a number of airlines, you can find out all kinds of things about your fellow travelers. Welcome to the new "mile high" media club.
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US astronaut fears 'memory' gap after shuttle ends - 0 views

www.physorg.com/...ronaut-memory-gap-shuttle.html Mark Kelly NASA space shuttle program discontinue tacit knowledge transfer organization talent risk information
shared by Kevin Makice on 01 Jun 11 - No Cached
  • Kevin Makice on 01 Jun 11
     
    US astronaut Mark Kelly, who is commanding the shuttle Endeavour's final space flight, said Tuesday he is concerned about a drain of NASA talent once the US shuttle program ends later this year.
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Data from social networks are making social science more scientific. (via @TheEconomist) - 0 views

www.economist.com/...ce-more-scientific-dr-seldon-i alessandro vespignani social physics GLEAM
shared by christian briggs on 09 Mar 13 - No Cached
  • Alessandro Vespignani, one of Dr Song’s colleagues at Northeastern, discussed what might be done with such knowledge. Dr Vespignani, another moonlighting physicist, studies epidemiology. He and his team have created a program called GLEAM (Global Epidemic and Mobility Model) that divides the world into hundreds of thousands of squares. It models travel patterns between these squares (busy roads, flight paths and so on) using equations based on data as various as international air links and school holidays. The result is impressive. In 2009, for example, there was an outbreak of a strain of influenza called H1N1. GLEAM mimicked what actually happened with great fidelity. In most countries it calculated to within a week when the number of new infections peaked. In no case was the calculation out by more than a fortnight
  • christian briggs on 09 Mar 13
     
    Data from social networks are making social science more scientific (via @TheEconomist)
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