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One of the issues facing social business and social CRM strategies is the issue of whether customers want to use social media as means for getting customer support. As of now, the phone is still the most common way to provide support. But would customers be willing to engage in other ways? An infographic from customer experience analytics firm ClickFox organizes research on the subject and finds that two in three customers would be willing to use social media for customer service if they understood the tools better. The infographic also breaks down the cost per interaction of various types of engagement, and finds website visits to be the cheapest by far.

Criminal Justice Degrees Guide created an infographic with twenty case studies about how Facebook data was used to conclude a legal case.

The White House loves Twitter, and Twitter loves the White House. How much? Last year, they grew their audience by over one-third, adding another 650,000+ followers to their 2M+ base.

One take on what trumps what in the Age of Digital Information.