Communications privacy complaints: - 0 views
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Nadine Palfy on 04 Jul 11Privacy issues in the communications sector are increasingly prevalent as new technology and new applications enter the market, such as social networking and the use of location based information. These new technology privacy issues add to the existing privacy issues in the sector, such as spam, telemarketing and the misuse of silent telephone numbers. Complaints are a vital element in privacy protection - indeed, the entire system of privacy protection in the communications sector is built on the receipt and management of complaints. There are few proactive requirements to protect privacy in the sector, and the volume and scale of business in the sector is so large that no regulator could hope to monitor compliance without relying heavily on complaints. Proactive steps are necessary and crucial, but this report focuses on complaint paths. The aim of this study is to analyse and compare common communications privacy complaint paths in order to obtain optimum outcomes for consumers through the development.