In this paper, we challenge the universality of three basic assumptions prevalent in organizational decision support and strategy: assumptions of order, of rational choice, and of intent. We describe the Cynefin framework, a sense-making device we have developed to help people make sense of the complexities made visible by the relaxation of these assumptions. The Cynefin framework is derived from several years of action research into the use of narrative and complexity theory in organizational knowledge exchange, decision-making, strategy, and policy-making. The framework is explained, its conceptual underpinnings are outlined, and its use in group sense-making and discourse is described. Finally, the consequences of relaxing the three basic assumptions, using the Cynefin framework as a mechanism, are considered.
SenseMaker™ is one of the few software systems to be built on basis of natural rather than management science. It is designed to augment rather than replace human decision making.
SenseMaker™ is supported by the open source Cognitive Edge methods and the unique Cognitive Edge Network of consultants, academics and other practitioners across the world. It has the ability to form a bridge between formal structured systems in an organisation and the free tagging of social computing. It enables serendipitous un-biased encounters with data in the context of need.
Cognitive Edge is focused on rejuvenating management practices to better equip organisations when addressing intractable problems or seizing new opportunities in uncertain and complex situations. Where traditional approaches have failed to deliver success, Cognitive Edge techniques enable the emergence of fresh and insightful solutions seen from multiple perspectives.
She suggested that we used the communication metaphor too much, assuming that all issues were either about listening or telling. Instead she argued we needed an interaction metaphor in which we communicate by action and more importantly interaction. Praxis makes perfect as we used to say.
There is a fair amount of talk about story-listening and story-telling and much of it is useful. However, interaction is about collaborative story creation, something which I think has more inherent value.
Cognitive Edge is focused on rejuvenating management practices to better equip organisations when addressing intractable problems or seizing new opportunities in uncertain and complex situations. Where traditional approaches have failed to deliver success, Cognitive Edge techniques enable the emergence of fresh and insightful solutions seen from multiple perspectives.
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