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Nick Fine

[Inside 31Volts] Making better customer journey maps / 31Volts [service design] - 0 views

www.31v.nl/...g-better-customer-journey-maps

experience map

shared by Nick Fine on 28 May 13 - No Cached
  • Nick Fine on 28 May 13
     
    You might know that a customer journey map is a visualisation of interactions between a customer and your organisation. But what are the things that could make your next customer journey map even better? State a clear start and end point When you're making a customer journey map, the first challenge is to get a clear start and end point of your journey.
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