Dell's aborted social share and earn scheme: Clever or controversial? - 0 views
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Steven Groves on 12 Apr 12Not all social programs are sustainable and it's best to undo / roll back a program when it is not in alignment with corp vision. Should Dell have launched the program at all? Probably not and that fact that they did was a misstep; how they handled it though is a case study for how to handle your own mistakes in social - believe me, you'll make a few.