Group items tagged

Delivering community-specific programs and services designed to enhance and empower lives has been the mission of the Kamloops Community YMCA-YWCA for nearly four decades. Our story is about people from every background working together to make a positive difference in the quality of life for themselves and others. Their unselfish commitment to the health and well-being of the community they share has had a tremendous impact with far-reaching benefits. We trace our roots back to the early sixties, when a small group of concerned women met together in the basement of a boy’s club to form a Y neighborhood group. Familiar with the work of the Y they began to organize programs and services eventually leading to the chartering of the YWCA of Kamloops in 1965. Ten years later, the focus and the scope of programs and services were broadened when members voted to join the YMCA movement and the Kamloops Community YMCA-YWCA was formed. In the near thirty years since then, our Y has built a proud legacy of uninterrupted community service sparing no effort to keep pace with changes that have come with time. The same spirit of commitment and dedication upon which our association was founded still fuels our determination to build toward a healthier tomorrow. We look back with pride at all that has been accomplished since our humble start and it inspires us to look forward with a renewed sense of commitment to what we must yet achieve.

At Northern Trailer, we pride ourselves in taking an active part in the communities we serve. We are supporters of local causes and charitable organizations that help build strong families and healthy communities. We focus our sponsorship into specific community activities that most closely reflect our corporate values and strategies. Our Priorities are to Support: • Safety Awareness • Arts & Culture • Education • Youth Development • Community Initiatives • Sustainable Development • Health and Wellness Programs • Seniors and Persons with Disabilities

Early Childhood Educators of British Columbia (ECEBC) has been advancing early childhood education and care since 1969. We educate early childhood educators and the broader community about the importance of early childhood education and care. We provide professional development opportunities to early childhood educators across the province.

1. Visionary leadership -- Leaders who are available, approachable and open with minimal micro management. 2. Consistent and effective communication -- Multi-way communication explains the "whys" information is shared and requested without fear of retribution. 3. Select for fit and ongoing development of staff -- Wait for the right person to fill a position and have the courage to let go of the wrong. 4. Agile and open culture -- A sense of pride, collaboration, respect and quality in a "blame-free" environment. 5. Put service first -- Strong standards put consumers first. In healthcare; that includes patients, families, physicians and colleagues. 6. Ongoing recognition and community outreach -- Recognition and appreciation must occur formally and informally at all levels. 7. Solid relationships -- Collaborative relationships are the key to success.

Did you know that the Y believes that no-one should be denied the opportunity to participate in our programs and facilities? If you need financial assistance, please contact us.

facilities

"Highest in Customer Satisfaction Among Big Five Retail Banks"

Investment and wealth management for every stage of your life.

Train employees to be respectful of all customers, including children. If employees are kind and engage a child, a parent may be more likely to stay in the store, says Jones. For example, a small business in Valparaiso, Ind.—Flanagin's Bulk Mail—uses coloring sheets to keep clients' children and grandchildren occupied while in the store. Each time a child comes in to her store, the owner, Donna Flanagin, asks the child to color a sheet so it can be displayed on the front door. When the child's birthday arrives, Flanagin sends the coloring sheet and a birthday card to the child. "It costs virtually nothing, yet reminds the parents and grandparents about her business and helps her makes a connection with her customers," says Jones. Make waiting in line an entertaining experience. Nobody likes to wait in line, even for a Disney attraction. But it's a fact of life. At Disney, employees are trained to strike up conversations with guests and to offer useful information about new attractions, fun facts, and upcoming show times. A small grain company in Kansas that learned this concept at the Disney Institute applied the idea to its plain waiting room. Since customers often brought children or grandchildren along, the grain company added magazines and toys and books for kids to its waiting room. The company also trained front-desk employees to let customers know the approximate waiting time and offer tips on less busy stretches of the day, in case customers preferred to return later. Be "show-ready." Your "stage" communicates a lot about who you are. Disney will not tolerate trash and trains all employees to pick it up so that the resorts remain "clean, friendly, and fun." If a leader were to walk by trash without picking it up, it would send the wrong message to staff. For a small business that might not even have a physical location, this concept can be as simple as making sure your Web site is professional and easy to navigate. According to Jones: "your Web site is your front door. If it's not show-ready, it can make or break your business." Keep the show on stage. Disney employees must always follow company guidelines for dress and customer service in guest areas. They can take a break and relax in areas unavailable to guests. As a small business owner, try walking the floor as a customer. Do you see or hear conversations that are best held amid the privacy of employee areas? Can your team members be easily seen by customers as they take a smoke break or talk on cell phones? If so, explain the difference between on-stage and off-stage. Encourage your team to be "assertively friendly." Disney encourages its employees to actively seek contact with guests. For example, they will approach a family that appears confused about its park map or has misplaced its car in one of the vast Disney parking lots. They will proactively offer assistance instead of waiting for people to ask. All these tips require leaders who understand the importance of communications and how to extend the conversation to secondary guests. The effort will pay off. Disney has discovered that if a customer appreciates your store or service and speaks highly of her experience, then her children and grandchildren are likely to become loyal customers, along with their friends, neighbors, and acquaintances.

Home Prospective Students Current Students Alumni Community Faculty & Staff

Faculties Departments & Programs Continuing Education Research & Institutes International Services About the U of C Admin. & Governance Campus Services Giving to the U of C Accountability Quick Links Events & Dates Look Up! Research in Action

Our lawyers and staff continue to give back to the community by way of corporate sponsorships and personal involvement in local charity groups. Our firm has monthly Jeans Days and regularly fields teams to support local fundraising initiatives. We are proud to support the following events and charitable organizations: