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nathandh_2000

Quality Assurance - 0 views

  • Quality assurance, in its broadest sense, is any action taken to prevent quality problems from occurring. In practice, this means devising systems for carrying out tasks which directly affect product quality
  • Quality assurance does not only apply to products. Services, and even "non-production" activities such as administration and sales, benefit from a quality assurance approach.
  • To implement systems for an organisation, you need to carry out three basic steps: first develop the system; second, document it (this takes the form of policies, procedures, and reference information); and third, inform, instruct, and train staff to use it.
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  • These Standards exist because many large organisations will not buy from suppliers who cannot give them assurance that they have systems which support quality. These large organisations include Government Defense Departments, Health Departments, car manufacturers such as Ford, Toyota, and General Motors, and Aerospace companies such as Boeing and Lockheed.
  • Until the mid 1980's these large organisations published their own standards or codes for suppliers to follow, and their staff would audit supplier companies regularly to make sure they followed the code. It was not unusual for a supplier to be audited separately by a number of larger customers, all with their own quality system codes. In some instances suppliers hosted 30 or 40 quality system audits a year from all their major customers. To reduce the number of audits to which individual suppliers were subjected, the International Organisation for Standards (ISO) published a series of standards in 1987 known as ISO 9000. Most large purchasing organisations accepted this worldwide standard and ceased to issue their own codes. They also ceased carrying out their own audits and accepted the findings of independent audit companies engaged by supplier companies to check their systems against the ISO 9000 standards. This allowed supplier companies to reduce the number of audits to two or three per yea
Cathy Oxley

Virtual Excursions Australia - 2 views

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    The partnering organisations behind the initiative are: Australian Museum, Australian Fossil and Mineral Museum, Australian National Maritime Museum, Bradman Foundation, Fizzics Education, Literature Live, Opera Australia, Museum of Human Disease, Powerhouse Museum, Questacon: The National Science and Technology Centre, State Library NSW, Sydney Living Museums, Sydney Olympic Park, Sydney Opera House, Australian Institute of Policy and Science (AIPS), Australian Nuclear Science and Technology Organisation (ANSTO), CAASTRO All-sky Astrophysics University of Sydney, National Film & Sound Archive, Taronga Conservation Society Australia, Field of Mars Environmental Education Centre, Australia's Academic and Research Network (AARNet), Cisco, Distance and Rural Technologies - NSW Department of Education and Communities, Electroboard and Polycom.
Amanda Rablin

Five Best Online Diagramming Tools @ SmashingApps - 4 views

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    oday, we are listing The Five Best Online Diagramming Tools. These would be very helpful for you to create professional looking diagrams, such as flowcharts, sitemaps, organisation charts, wireframes, and many more. If you are designer, developer, office worker, manager, supervisor, student, home user, etc but we hope that these are worth checking for all of you.
Roland Gesthuizen

Twitter Customer Support The Right (And Wrong) Way | Lifehacker Australia - 1 views

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    "Twitter can be a great way to offer service and support at minimal cost for companies. But if the process goes wrong, the outcome often isn't pretty."
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    How Twitter should be used by organisations to provide helpdesk support. Don't switch channels!
Roland Gesthuizen

Is Your Organization Built for Innovation? Try This Audit Tool | CustomerThink - 2 views

  • Another way to look at this map is as a source of metrics for gauging your innovation effectiveness. 
  • This chart can also be used as a culture change guide.  Changing how nodes work and the relationships will impact your culture.
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    I put together this Innovation Checkmap.  It highlights the working relationships that should be present in healthy, innovative organizations; a visual checklist to guide an audit of the innovation capabilities in your organization.    The map is simple to use:
Certificate IV Assessment

Certificate IV in Training and Assessment: The Key to New Career - 1 views

The Certificate IV in Training and Assessment is the right course for enhancing and advancing the skills of employees in our company. For those who wanted to be employed as a nationally recognised ...

Certificate IV in Training and Assessment

started by Certificate IV Assessment on 25 Oct 11 no follow-up yet
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