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A great overview of Conflict Styles as well as an interpretive guide to Conflict Style Inventories such as the TKI and Kraybill (Style Matters).

Great concise article on conflict management with specific strategic tips. The goal is not just to resolve conflict, but rather to work through conflict toward a productive outcome.

Great article. I love the very first point - finding the common goal to concentrate on, and using your empathy to approach your adversary as you would a friend.

Very informative article from the Harvard Business Review. Using many real life examples, this article reviews the problems and solutions to managing a multicultural team. Problems can be overt such as language and accents to something subtle such as how to deal with conflict. Four categories were identified by the researchers that could create barriers to effective teamwork. These categories are direct versus indirect communication; trouble with accents and fluency; differing attitudes toward hierarchy and authority and conflicting norms for decision making.

I think that one thing that was interesting is that it stresses being careful in how you establish groups and subgroups otherwise you may see a strengthening of differences. It is something that I see in the classroom all of the time. Kids break up based on common culture, language, or backgrounds.

In this internationally acclaimed text, Marshall Rosenberg offers insightful stories, anecdotes, practical exercises and role-plays that will dramatically change your approach to communication for the better. Discover how the language you use can strengthen your relationships, build trust, prevent conflicts and heal pain. Revolutionary, yet simple, Nonviolent Communication offers you the most effective tools to reduce violence and create peace in your life-one interaction at a time.

There is a lot of information on this site! They could use a little help with their web design to make it a little less overwhelming though...

I love this approach to communication! I've used in all aspects of my work and personal communications and when I really implement it has really helped me navigate some high conflict situations. It does take practice and is easier to work with if you have others you can engage with to practice the techniques.

Exforsys provides free online training in business skills. The module on EI has 11 units ranging from "what is EI" to "business relationship management."

CNVC is a steward of the integrity of the NVC process and a nexus point of NVC-related information and resources, including training, conflict resolution, and organizational consulting services. CNVC's mission is to contribute to more sustainable, compassionate, and "life-serving" human relations in the realms of both personal relationship and social systems and structures, such as business/economics, education, justice, healthcare, and peace-keeping.