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Amber Fuhrer

Voice of the Customer - 0 views

en.wikipedia.org/...Voice_of_the_customer

project management project management e-learning software voice of the customer product owner role scrum

shared by Amber Fuhrer on 19 Feb 12 - Cached
  • Amber Fuhrer on 19 Feb 12
     
    The product owner is supposed to represent the voice of the customer. What is the voice of the customer exactly? It's a deeper understand of customer language and requirements...and there are even metrics! This article describes the qualities of a good set of "voice of the customer" metrics.
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