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Parycek

Customers in Control at Dell's IdeaStorm | Blogs | ITBusinessEdge.com - 1 views

  • It's not your traditional ROI model. Back to the culture, it supports the fact that you don't need a hard number at the end of the day. It's the right thing to do, we want to listen to our customers, so let's do it.
  • ... you get the whole funnel of ideas and it's a challenge as to how to disperse them. Everybody has full-time jobs. We make further strides every day in getting reporting and getting everything set up so people can get engaged, on the site and just with the information. To me, that's the hard part. And it goes back to making sure we're listening, making sure we're closing the feedback loop.
  • Their collaborative agreement on what's most important floats to the top for everyone to see. So you can easily see which are the most popular ideas and which ideas are new, should people want to jump on in and vote on those.
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  • Probably the biggest thing, we have more and more Dell employees joining in. I'm being contacted by a lot of areas within Dell. There's a big focus on innovation now. So everyone in product groups talking about innovation and collaboration is talking about IdeaStorm.
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    It's not your traditional ROI model. Back to the culture, it supports the fact that you don't need a hard number at the end of the day. It's the right thing to do, we want to listen to our customers, so let's do it.
Parycek

You Can Learn From "Dell Hell." Dell Did | CustomerThink - 0 views

  • Learning from Dell
  • Customers are in control. Work with them and learn from them. Real conversations are two-way. Think before you talk—but always be yourself. Address any form of dissatisfaction head on. Be aware that any conversation can become global at any time. Size doesn't matter—relevance does. Just as one journalist can trigger a newscycle, one blogger can do the same. Don't be afraid to apologize. Develop direct links to customer community (IdeaStorm for Dell), listen for how we can improve. One customer is part of many communities. Teamwork, transparency and frequent consistent communication are key in this new world. No shortcuts are possible. Implementing business change requires much effort across departments.
  • Engage our people to make it work
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  • Tools are important but people drive processes. Feedback digital media tools for email and chat, inside and outside of Dell, are becoming as vital as call data and traditional online support. Working globally means anti
Johann Höchtl

Open Data More Valuable Than Big Data, Gartner Says - 0 views

  • "Big data is a topic of growing interest for many business and IT leaders, and there is little doubt that it creates business value by enabling organizations to uncover previously unseen patterns and develop sharper insights about their businesses and environments," David Newman, research vice president at Gartner, said in prepared remarks. "However, for clients seeking competitive advantage through direct interactions with customers, partners and suppliers, open data is the solution. For example, more government agencies are now opening their data to the public Web to improve transparency, and more commercial organizations are using open data to get closer to customers, share costs with partners and generate revenue by monetizing information assets.
  • The company's report noted that enterprise architects could play an important role in fostering information-sharing practices
  • Gartner suggested open data application programming interfaces (APIs) are a lightweight approach to data exchange. These APIs can be new sources of revenue, spur innovation, increase transparency and improve brand equity
Johann Höchtl

Hacker News | Facebook is not worth $33 billion - 0 views

  • The whole section "Minority investment evaluations aren’t real" is so economically bizarre and incorrect that I don't even know where to start. It's like you wrote a blog post arguing that it is incorrect to refer to a 5' tall boy as 5' tall because he's often sitting down. Every single day every single public company in the world is valued by the last share traded, usually for a tiny fraction of the company.Finally, to the main point. Facebook has certainly figured out how to make money off of 500,000,000 users. And as they optimize, they will make a lot more money. When they figure out how to make another DIME off of every user, they will instantly be making another $50,000,000 a year... in pure profit. How much profit will 37signals make if you figure out how to make another dime off of every customer? Eh David? Facebook works on the theory that when you have a lot of people, you don't have to make as much per person, because the amount of money you make is the number of customers times the amount of money you make off of each one. Again, that pesky multiplication.
  • The bond and equity markets are based on sound regulation, transparency, and quarterly statements. Facebook has none of those things when it operates in the dark of the secondary markets.
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    Lenghty read Spolsky vs. dhh http://en.wikipedia.org/wiki/Joel_Spolsky about the valuation of Facebook and SNS
Parycek

Social Media Cheat Sheet - 0 views

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    which sites are best for: 1) Customer communication2) Brand exposure3) Driving traffic to your site4) SEO
Parycek

Defeating the Dark Side of Social Networking - 0 views

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    BusinessWeek - Companies can't rein in the conversations happening on social networks and blogs, but they can respond to their most vocal customers
Johann Höchtl

American Customer Satisfaction Index - Government Satisfaction Scores - 1 views

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    Ein Modell um die (E-)Government BenutzerInnenzufriedenheit zu messen
thinkahol *

The American Wikileaks Hacker | Rolling Stone Culture - 0 views

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    On July 29th, returning from a trip to Europe, Jacob Appelbaum, a lanky, unassuming 27-year-old wearing a black T-shirt with the slogan "Be the trouble you want to see in the world," was detained at customs by a posse of federal agents. In an interrogation room at Newark Liberty airport, he was grilled about his role in Wikileaks, the whistle-blower group that has exposed the government's most closely guarded intelligence reports about the war in Afghanistan. The agents photocopied his receipts, seized three of his cellphones - he owns more than a dozen - and confiscated his computer. They informed him that he was under government surveillance. They questioned him about the trove of 91,000 classified military documents that Wikileaks had released the week before, a leak that Vietnam-era activist Daniel Ellsberg called "the largest unauthorized disclosure since the Pentagon Papers." They demanded to know where Julian Assange, the founder of Wikileaks, was hiding. They pressed him on his opinions about the wars in Afghanistan and Iraq. Appelbaum refused to answer. Finally, after three hours, he was released. Sex, Drugs, and the Biggest Cybercrime of All Time Appelbaum is the only known American member of Wikileaks and the leading evangelist for the software program that helped make the leak possible. In a sense, he's a bizarro version of Mark Zuckerberg: If Facebook's ambition is to "make the world more open and connected," Appelbaum has dedicated his life to fighting for anonymity and privacy. An anarchist street kid raised by a heroin- addict father, he dropped out of high school, taught himself the intricacies of code and developed a healthy paranoia along the way. "I don't want to live in a world where everyone is watched all the time," he says. "I want to be left alone as much as possible. I don't want a data trail to tell a story that isn't true." We have transferred our most intimate and personal information - our bank accounts, e-mails, photographs, ph
Johann Höchtl

Journalology: Open peer review & community peer review - 0 views

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    Blog Artikel zu Journals/Magazinen die public peer review verwenden
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    Müssen wir dazu neue Software verwenden oder auch mit der bestehenden möglich?
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    Ich kenne die Software hinter Jedem gar nicht ... kann daher nichts sagen. Sollte es ein customized Drupal oder ähnliches sein, wirds einfach (wenn auch nicht gratis). Ansosnten könnte es aufwändig werden. Sollten Bachfellner dazu befragen, er ist u.a. ja auch der mit dem notwendigen technischen know-how.
Johann Höchtl

It's time for a new version of government - Fortune Tech - 0 views

  • Create a management framework that accepts and rewards internal entrepreneurs.
  • Government 2.0 is a citizen-centric philosophy and strategy that believes the best results are usually driven by partnerships between citizens and government, at all levels.  It is focused entirely on achieving goals through increased efficiency, better management, information transparency, and citizen engagement and most often leverages newer technologies to achieve the desired outcomes.
  • Government employees are traditionally risk-averse, a good thing when the pace of change is relatively slow.  However, in today's fast-paced world the pace of government change, the pace of government execution is often too slow.
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  • 1) Focus on success at the local level.
  • 2) Force competitive solutions for non-core services.
  • 3) Engage citizens in creating value and saving money. True results are being delivered in the private and public sector when customers/citizens are engaged in the process.  Platforms like BubbleIdeas, UserVoice, IdeaScale, and others, are being used to give citizens a voice in the daily execution of government. I
  • 4) Become agile, delivering on 100 day plans. While politicians often make promises for their first 100 days in office we rarely see clearly defined goals combined with execution plans and measurable outcomes publicly displayed. 
  • Government entities should select an easy to define project to complete every 100 days.  The projects goals, plans, and metrics for success should be published and updated weekly. 
Parycek

5 Important E-Commerce Themes for 2010 - 0 views

  • 1: Focus on Growth and Existing Customers, Not New Ones
  • 2: Tie your Channels Together
  • 3: Mobile is Coming
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  • 4: Focus on Form as Well as Function
  • Watch this YouTube video to learn more
  • 5: Tweaks, not Wide Spread Overhauls
Parycek

Matrix « Web Strategy by Jeremiah Owyang | Social Media, Web Marketing - 0 views

  •  Brands Must Stay Focused On Where Customers Already Are
  • Google Buzz Facebook MySpace Twitter
Johann Höchtl

Agile will fail GovIT, says corporate lawyer - Public Sector IT - 0 views

  • The Agile methodology is meant to deliver IT projects flexibly, in iterations.
  • But the lack of clearly defined project roles and requirements is a problem for Agile.
  • There are four clear reasons why Agile won't work in government ICT. The most obvious is that government customers want to know up-front how much a system will cost
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  • Departmental budgets are managed very tightly, and they must be approved
  • Agile is fourthly not suited to public sector management structures.
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