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Johann Höchtl

UK open government data: the results of the official audit | News | guardian.co.uk - 0 views

www.guardian.co.uk/...ent-data-national-audit-office

open data government UK assessment report

shared by Johann Höchtl on 11 Oct 12 - No Cached
  • UK open government data: the results of the official audit
  • not yet systematically assessed the costs and benefits of the Government's specific transparency initiatives
  • Government departments reckon on spending from £53,000 to £500,000 each year on just providing and publishing open data
  • ...1 more annotation...
  • data.gov.uk was originally run by the Central Office of Information and received funding of £1.2m in 2010-11 from the Department for Business, Innovation and Skills. In 2011-12, the project was brought inside the Cabinet Office, and what the report calls "further engagement activity with stakeholders" increased the annual running costs to £2m
Parycek

The Impact of the Internet on Institutions in the Future - 0 views

pewinternet.org/...Overview.aspx

opengov socialmedia study change gov20

shared by Parycek on 03 Apr 10 - Cached
  • While their overall assessment anticipates that humans’ use of the internet will prompt institutional change, many elaborated with written explanations that expressed significant concerns over organization’s resistance to change. They cited fears that bureaucracies of all stripes – especially government agencies – can resist outside encouragement to evolve. Some wrote that the level of change will affect different kinds of institutions at different times. The consensus among them was that businesses will transform themselves much more quickly than public and non-profit agencies.
  • Many selected the “change” option, but said they were not sure drastic change will occur in organizations by the 2020 time frame. They said the most significant impact of the internet on institutions will occur after that. Some noted this change will cause tension and disruption.
  • Parycek on 03 Apr 10
     
    Most surveyed believe that innovative forms of online cooperation could result in more efficient and responsive for-profit firms, non-profit organizations, and government agencies by the year 2020.
Johann Höchtl

American Customer Satisfaction Index - Government Satisfaction Scores - 1 views

www.theacsi.org/index.php

government satisfaction customer index assessment

shared by Johann Höchtl on 23 Apr 10 - Cached
  • Johann Höchtl on 23 Apr 10
     
    Ein Modell um die (E-)Government BenutzerInnenzufriedenheit zu messen
Johann Höchtl

Study links online transparency efforts, trust in government - Nextgov - 0 views

www.nextgov.com/...ng_20100216_1403.php

transparency study value USA

shared by Johann Höchtl on 23 Apr 10 - Cached
  • The first-ever quantitative assessment of online open government efforts has concluded that the perceived transparency of federal Web sites drives trust in government.
  • The longstanding approach to quantifying transparency has been, "well let's measure how much data they put out there," said Larry Freed, ForeSee Results' president and chief executive officer. "To me, that's not measuring transparency. That may be measuring confusion."
  • "If citizens find e-government transparent, they are more likely to return to the site, recommend it, and use it instead of a more costly channel," the study found. "They even express more trust in the government agency."
  • ...3 more annotations...
  • Citizens who believe a site is highly transparent are 46 percent more likely to trust the overall government, 49 percent more likely to use the site as a primary resource and 37 percent more likely to return to the site, according to the study.
  • McClure also noted that a site's perceived transparency can save the government money by encouraging citizens to access services online, rather than through less efficient channels.
  • Other departments that want to make their sites more transparent "should stand firm when those at the helm pressure them to ignore what the audience wants, and instead design for the internal audience,"
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