Flame Wars need not apply! - 6 views
I remember that the early 1990s I was enthralled with the potential that Internet email presented. I could, with a little attention to detail, converse with people around the planet. For a geograph...
Rule 1: IROC. Classify all communications as one of the following:
Rule 2: Passive approval. “Yes” is assumed for all intra-company requests unless you hear “no” within 48 hours. “No” requires a rationale.
Rule 3: Brevity. Use short words. Use short sentences. Use short paragraphs. Be clear.
Rule 4: If it wasn’t said by email, it wasn’t said. “I told you on the phone last week,” “I told you in the hall” etc., are unacceptable.
There are many ways government officials and community leaders can engage the public around the myriad issues that affect people's lives. It is our stance that quality public engagement must take into consideration seven core principles if it is to effectively build mutual understanding, meaningfully affect policy development, and inspire collaborative action among citizens and institutions.
The following seven principles overlap and reinforce each other in practice. They serve both as ideals to pursue and as criteria for judging quality. Rather than promoting partisan agendas, the implementation of these principles generates authentic engagement in public problem-solving.