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Setting up a culture of care is very much an exercise in making empathy central to daily work.

Empathy is now identified as the first step in the design process, whether crafting new software for a user or creating form-factors that inherently please the consumer.

empathy is described as ‘step.’ But that easy designation belies a very deep process in which a designer must, for lack of a better term, ‘sink into the mind of another and take on their persona’. That is a deep descriptor of an ultimate form of empathy—and it may be a necessary component of an educational system increasingly tilted toward design and inquiry.

Ready or not, education is entering an age in which social learning is the new norm. Pure academics are giving way to increased opportunities for students to work together; teachers increasingly take on the role of co-learner and facilitator; listening, learning, and teaming are the new core skills. At the heart of this new skillfulness for everyone is the ability to forge deep connections lead to creative problem solving and positive pursuits. Taken all together, this makes empathy critical to schools. In fact, very soon we will need to invent a new taxonomy of learning that makes empathy the base of the learning pyramid.

The tyranny of school maths lies in the false promise that stuffing oneself with facts and procedures prepares you for creativity. The act of creativity is deferred to an unspecified time — presumably it is for older, more knowledgeable people.

Young age is no barrier — my most impressive students are also the shortest; it only takes a well-crafted maths problem to unleash their innate creativity.

There are obvious benefits to going deep in a particular area and I always offer a gracious nod to the fluency and fundamentals of mathematics. But mathematics at its most fundamental is an integrated body of ideas, replete in patterns. The patterns and connections are what makes it mathematics. Let that be your next headline.

High-achieving students take charge of their own learning and ask for help when they’re stuck,

sought out extra study aids

asked instructors for help during office hours

self-regulated learning: the capacity to track how well you’re doing in your classes and hold yourself accountable for reaching goals.

Top students spend more time in retrieval practice, he says—quizzing themselves or each other, which forces them to recall facts and concepts just as they must do on tests. This leads to deeper learning, often in a shorter amount of time, a pattern researchers call the testing effect.

Students who formed study groups and quizzed each other weekly on material presented in class

Studying in general tends to be more productive when it’s done in short segments of 45 minutes or so rather than over several hours,

doing practice problems repeatedly until he no longer needed his notes to solve them—a highly effective strategy.

by finally being able to see dynamic, ephemeral, local teams, we would better fight the real war for talent: not just attracting the best people, but getting from them the best that they, uniquely, have to offer.

the biggest differentiator between high- and low-performing teams: trust in the team leader.

we discovered that strong agreement with two statements from our survey, “At work, I clearly understand what is expected of me” and “I have the chance to use my strengths every day at work,” corresponds with a high level of trust in the team leader. This suggests that despite the fluidity of today’s working world, the best team leaders can help each team member feel both understood and focused. Know me for my best, and then focus my work around that: These are the fundamental needs of every team member, and the foundation of any high-performing team.

frequent attention to the work of each team member is what we might call the anchor ritual of team leadership. These organizations have all instituted a simple weekly conversation between team leaders and each of their team members and have been able to measure increases in engagement as a function of the frequency of these check-ins.

The fundamental lesson of the research is that work happens on teams, whether they are overlapping, dynamic, spontaneous or designed, long-lived or short-lived. The real world of work is messy. We must push into the richness of real teams doing real work, and we must ask new questions: Do large successful teams have the same habits and rhythms as small successful teams? In how many ways do teams start? Do the best ways for team members to share information vary according to the type of team they’re on? Are some ways demonstrably better than others, in terms of their impact on team engagement? Do virtual teams adopt a cadence different from that of colocated teams?

frequency of conversations is critical

The research reveals that for people to be engaged, the span of control must allow each team leader to check-in, one on one, with each team member every week of the year. Any relayering, delayering, or org redesign that prevents such frequent attention will ultimately lead to disengagement, burnout, and turnover.

to engage your people, you should avoid mandating that they show up at the office every day, and also that all the time you spend helping your remote workers join, get to know the other members of, and feel supported by their teams will pay off in the form of more-engaged workers. Engagement is about who you work with, not where.

Employees should have more control over their work and a greater chance to do work they love. They should have the best of both worlds: one predictable, stable role with a “home team” (more often than not, the static team depicted on the org chart) and one “side hustle” — a series of opportunities to join dynamic teams inside the same organization. Their greatest value to any of these teams may well be the particular, wonderful, and weird set of strengths they possess.

Thus we should select, train, reward, and promote leaders not on the basis of an abstract list of generic leadership competencies but, rather, on their appetite for team leadership and their demonstrable track record as team leaders.

What are your priorities this week, and How can I help?

For team leaders, the emphasis needs to shift from the generic to the specific. We need to be clear that the job of a team leader is simply, and challengingly, this: to create, day in and day out, an experience on the team that allows each person to offer his or her unique best, and then to meld those contributions into something no individual could do alone. We need to anchor this job in rituals and measures, all designed to help magnify what the best teams do: the weekly check-in; frequent discussion with each person and with the team as a whole about where people can employ their strengths; and use of the eight items in our methodology to gauge progress, not for the purpose of accountability but, rather, for illumination and course correction.

nd here, finally, we see the core purpose of teams: They are the best method we humans have ever devised to make each person’s uniqueness useful. We know that the frequent use of strengths leads to high performance, and we know that strengths vary from person to person. High-functioning teams are essential to a high-functioning organization because they create more opportunities for each person to use his or her strengths by enabling the tasks at hand to be divided according to the strengths on offer. Teams make weirdness useful. They are a mechanism for integrating the needs of the individual and the needs of the organization. If we can get them right, we solve a lot of problems. Ultimately, then, to help our people become fully engaged, we need to help our team leaders see that they are our weirdness orchestrators, our quirk capturers — that theirs is the most important job in our companies, and that only they can do it.

The eight statements (taken verbatim from the ADPRI study) capture the emotional and attitudinal precursors to engagement and the productive employee behaviors that flow as a result. I am really enthusiastic about the mission of my company. At work, I clearly understand what is expected of me. In my team, I am surrounded by people who share my values. I have the chance to use my strengths every day at work. My teammates have my back. I know I will be recognized for excellent work. I have great confidence in my company’s future. In my work, I am always challenged to grow.