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If you are a UX professional, you've probably struggled at times to get your voice heard. Between ladder-climbing product managers, cowboy engineers, and a workload that leaves you out of breath every day, rising above the shenanigans of corporate life can be a challenge. All you really want to do is design truly amazing experiences for your customers, but the politics and red tape of your workplace get in the way. Or do they? It's easy to blame the "system," but in reality, we all control our own destinies. The following tips will help you take control, especially if you work on a product team in a corporate setting. Using any combination of these strategies will help you push past your day-to-day challenges to have an even bigger impact on your team.

Steve Krug's video demonstrates how simple usability testing can and should be. The test conducted on this demo is an abbreviated version of the one Krug recommends you perform on your own site. You need to upgrade your Flash Player. You need version 9 or above to view this video. Originally shared by Beth @ July 11, 2012

Originally shared by Beth @ July 12, 2011

UX researchers are exposed to a broad cross-section of people and personalities, especially when it comes to conducting user tests. Frequently, the people we encounter are willing, helpful participants to the research process - but what happens when respondents aren't so willing or helpful? Originally shared by Beth @ July 12, 2011

In part one of this series, we examined some of the more problematic personality traits user researchers are likely to encounter in their work. Now that we've seen how individual personalities can put a damper on your day; let's explore some ways to overcome the problems inherent to each. Originally shared by Beth @ July 12, 2011

Originally posted by Beth @ July 12, 2011

Fiona sent this to me - interesting way to learn more about users.

Part 2 of 7 articles on Essentials for Customer Centric Business

Part 1 of 7 articles on Essentials for a Customer Centric Business

Importance of reviews if people can't 'try before they buy'. Mentions ModCloth Reviews as 'doing it right'... also some other companies.

Can't get down to South Bay - no fear! Here's a list of all past meeting podcasts.