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Matthew McDermott

UserVoice - Customer Feedback and Helpdesk Solutions | UserVoice - 0 views

uservoice.com

feedback customerservice m12 socialmedia marketing

shared by Matthew McDermott on 17 Nov 11 - Cached
  • Listening Made Easy
  • From feature requests and feedback to online ticket systems, UserVoice’s simple engagement tools make listening to your community a productive and pleasurable experience.
Matthew McDermott

X - Salesforce Ideas - Successforce.com - 0 views

blogs.salesforce.com/...blog_index.html

salesforce ideas Social Media Marketing m12

shared by Matthew McDermott on 17 Nov 11 - Cached
  • Salesforce Ideas is an exciting new product that lets your employees and customers post, vote on, and discuss ideas with each other. This blog is dedicated to providing product updates, best practices, and success stories to inspire you to build your own community. Help spread the word! SalesforceIdeasBlog.com
  • Matthew McDermott on 17 Nov 11
     
    directly referenced in the mandatory reading. Helpful ideas
Adam Calandra

List of crowdsourcing projects - 1 views

en.wikipedia.org/...List_of_crowdsourcing_projects

crowdsourcing m12 company embracing

shared by Adam Calandra on 15 Nov 11 - Cached
  • Matthew McDermott on 15 Nov 11
     
    A number of crowdsourcing projects, coincidentally provided by wikipedia : P
Adam Calandra

6 Tips for Successful Crowdsourcing - 3 views

www.gottaquirk.com/...s-for-successful-crowdsourcing

m12 tips crowdsourcing success q1 embracing

shared by Adam Calandra on 16 Nov 11 - No Cached
Adam Calandra

Crowdsourcing -Success and failures - 0 views

www.livingsquid.com/...dsourcing-success-and-failures

success faliure m12 crowdsourcing real examples embracing

shared by Adam Calandra on 16 Nov 11 - No Cached
  • Adam Calandra on 16 Nov 11
     
    This has a couple real life success and faliure examples all rolled into one.
Adam Calandra

9 Ways Top Brands Use Social Media for Better Customer Service - 1 views

mashable.com/...social-customer-service-brands

m11 journal q3 supporting

shared by Adam Calandra on 12 Nov 11 - No Cached
  • Katie Costello on 12 Nov 11
     
    Great for M11 Q3 - good find
Ryan Fennell

The 7 Benefits of Online Customer Service Communities - 4 views

www.destinationcrm.com/...Service-Communities-55084.aspx

M11 Q1

shared by Ryan Fennell on 14 Nov 11 - No Cached
  • Ryan Fennell on 14 Nov 11
     
    good for Q1
Julianna Wojcik

6 Benefits of Social Media for Business - 2 views

www.lunametrics.com/...al-media-benefits-for-business

M11 benefits socialmedia support

shared by Julianna Wojcik on 14 Nov 11 - No Cached
  • Julianna Wojcik on 14 Nov 11
     
    Helpful for M11 Q1
Matthew McDermott

Social Media and Crowdsourcing: Cons | Social Media Club - 2 views

socialmediaclub.org/...l-media-and-crowdsourcing-cons

social media crowdsourcing cons m12

shared by Matthew McDermott on 15 Nov 11 - No Cached
  • Generally these negative impacts are always being induced by some factors like the misplacement of need theory into the target crowd, wrong targeting of the crowd, improper handling and improper implementation of the concerned campaigns etc.
  • The negative impacts of a crowdsourcing campaign are: Unexpected Results
  • Non Reliability
  • ...5 more annotations...
  • Effect on Sustainability
  • Effect on Reputation
  • factors like the misplacement of need theory into the target crowd, wrong targeting of the crowd, improper handling and improper implementation of the concerned campaigns etc.
  • factors like the misplacement of need theory into the target crowd, wrong targeting of the crowd, improper handling and improper implementation of the concerned campaigns etc.
  • factors like the misplacement of need theory into the target crowd, wrong targeting of the crowd, improper handling and improper implementation of the concerned campaigns etc
  • Matthew McDermott on 15 Nov 11
     
    Very Helpful
Katie Costello

Crowdsource Your Success - 0 views

www.slideshare.net/...crowdsource-your-success

M12 crowdsourcing success example

shared by Katie Costello on 15 Nov 11 - No Cached
  • 4 Pillars of CrowdsourcingDiversity of Opinion/Knowledge/SkillIndependenceDecentralized. Global is better than localAggregation. Wiki’s, Marketplaces, etc.Crowdsourcing is NOT Rent-A-Coder, ScriptLance or GuruCrowdsourcing is One-To-Many.
  • 5 Principles of Crowdsourcing Success
  • Katie Costello on 15 Nov 11
     
    There are a couple of key points in the presentation transcript at the bottom.
Katie Costello

Case Studies in Crowdsourcing | Jonathan Westerfield - 0 views

www.jonathanwesterfield.com/...case-studies-in-crowdsourcing

M12 social media crowdsourcing failure example kraft

shared by Katie Costello on 15 Nov 11 - No Cached
  • Katie Costello on 15 Nov 11
     
    " it doesn't tell the consumer anything about the product, it uses buzzwords that will not age well, and it plays on a borrowed term from a popular company."
  • Katie Costello on 15 Nov 11
     
    An example of how a company relied on crowdsourcing too heavily which led to a failure of a product
Matthew McDermott

Crowdsourcing - 0 views

www.crowdsourcing.com

m12 crowdsourcing

shared by Matthew McDermott on 15 Nov 11 - Cached
  • Matthew McDermott on 15 Nov 11
     
    Jeff Howe's blog
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