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UserVoice - Customer Feedback and Helpdesk Solutions | UserVoice - 0 views

uservoice.com feedback customerservice m12 socialmedia marketing
shared by Matthew McDermott on 17 Nov 11 - Cached
  • Listening Made Easy
  • From feature requests and feedback to online ticket systems, UserVoice’s simple engagement tools make listening to your community a productive and pleasurable experience.
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X - Salesforce Ideas - Successforce.com - 0 views

blogs.salesforce.com/...blog_index.html salesforce ideas Social Media Marketing m12
shared by Matthew McDermott on 17 Nov 11 - Cached
  • Salesforce Ideas is an exciting new product that lets your employees and customers post, vote on, and discuss ideas with each other. This blog is dedicated to providing product updates, best practices, and success stories to inspire you to build your own community. Help spread the word! SalesforceIdeasBlog.com
  • Matthew McDermott on 17 Nov 11
     
    directly referenced in the mandatory reading. Helpful ideas
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List of crowdsourcing projects - 1 views

en.wikipedia.org/...List_of_crowdsourcing_projects crowdsourcing m12 company embracing
shared by Adam Calandra on 15 Nov 11 - Cached
  • Matthew McDermott on 15 Nov 11
     
    A number of crowdsourcing projects, coincidentally provided by wikipedia : P
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6 Tips for Successful Crowdsourcing - 3 views

www.gottaquirk.com/...s-for-successful-crowdsourcing m12 tips crowdsourcing success q1 embracing
shared by Adam Calandra on 16 Nov 11 - No Cached
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Crowdsourcing -Success and failures - 0 views

www.livingsquid.com/...dsourcing-success-and-failures success faliure m12 crowdsourcing real examples embracing
shared by Adam Calandra on 16 Nov 11 - No Cached
  • Adam Calandra on 16 Nov 11
     
    This has a couple real life success and faliure examples all rolled into one.
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9 Ways Top Brands Use Social Media for Better Customer Service - 1 views

mashable.com/...social-customer-service-brands m11 journal q3 supporting
shared by Adam Calandra on 12 Nov 11 - No Cached
  • Katie Costello on 12 Nov 11
     
    Great for M11 Q3 - good find
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The 7 Benefits of Online Customer Service Communities - 4 views

www.destinationcrm.com/...Service-Communities-55084.aspx M11 Q1
shared by Ryan Fennell on 14 Nov 11 - No Cached
  • Ryan Fennell on 14 Nov 11
     
    good for Q1
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6 Benefits of Social Media for Business - 2 views

www.lunametrics.com/...al-media-benefits-for-business M11 benefits socialmedia support
shared by Julianna Wojcik on 14 Nov 11 - No Cached
  • Julianna Wojcik on 14 Nov 11
     
    Helpful for M11 Q1
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9 Companies Doing Social Media Right and Why | Social Media Examiner - 3 views

www.socialmediaexaminer.com/ing-social-media-right-and-why customer support M11 social media customer support social media Supporting implementing
shared by Calie Bloom on 12 Sep 11 - No Cached
  • Casey Pope on 10 Nov 11
     
    Helpful for Q3
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Social Media and Crowdsourcing: Cons | Social Media Club - 2 views

socialmediaclub.org/...l-media-and-crowdsourcing-cons social media crowdsourcing cons m12
shared by Matthew McDermott on 15 Nov 11 - No Cached
  • Generally these negative impacts are always being induced by some factors like the misplacement of need theory into the target crowd, wrong targeting of the crowd, improper handling and improper implementation of the concerned campaigns etc.
  • The negative impacts of a crowdsourcing campaign are: Unexpected Results
  • Non Reliability
  • ...5 more annotations...
  • Effect on Sustainability
  • Effect on Reputation
  • factors like the misplacement of need theory into the target crowd, wrong targeting of the crowd, improper handling and improper implementation of the concerned campaigns etc.
  • factors like the misplacement of need theory into the target crowd, wrong targeting of the crowd, improper handling and improper implementation of the concerned campaigns etc.
  • factors like the misplacement of need theory into the target crowd, wrong targeting of the crowd, improper handling and improper implementation of the concerned campaigns etc
  • Matthew McDermott on 15 Nov 11
     
    Very Helpful
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Crowdsource Your Success - 0 views

www.slideshare.net/...crowdsource-your-success M12 crowdsourcing success example
shared by Katie Costello on 15 Nov 11 - No Cached
  • 4 Pillars of CrowdsourcingDiversity of Opinion/Knowledge/SkillIndependenceDecentralized. Global is better than localAggregation. Wiki’s, Marketplaces, etc.Crowdsourcing is NOT Rent-A-Coder, ScriptLance or GuruCrowdsourcing is One-To-Many.
  • 5 Principles of Crowdsourcing Success
  • Katie Costello on 15 Nov 11
     
    There are a couple of key points in the presentation transcript at the bottom.
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Case Studies in Crowdsourcing | Jonathan Westerfield - 0 views

www.jonathanwesterfield.com/...case-studies-in-crowdsourcing M12 social media crowdsourcing failure example kraft
shared by Katie Costello on 15 Nov 11 - No Cached
  • Katie Costello on 15 Nov 11
     
    " it doesn't tell the consumer anything about the product, it uses buzzwords that will not age well, and it plays on a borrowed term from a popular company."
  • Katie Costello on 15 Nov 11
     
    An example of how a company relied on crowdsourcing too heavily which led to a failure of a product
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Crowdsourcing - 0 views

www.crowdsourcing.com m12 crowdsourcing
shared by Matthew McDermott on 15 Nov 11 - Cached
  • Matthew McDermott on 15 Nov 11
     
    Jeff Howe's blog
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