Amazon.com: The Human Factor: Revolutionizing the Way People Live with Technology: Kim ... - 0 views
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Cathy Bogaart on 22 Jul 09The review: a must-read for product engineers. "A perfect addendum to the works of Donald Norman, The Human Factor explores a number of examples in which major engineering problems and disasters initially attributed to user error were approached from a humanist perspective, and simple enhancements with the user in mind have helped prevent future catastrophes from airplane malfunction to nuclear power plant explosions. Vicente does a wonderful job of explaining with the phrase "user error" is often used erroneously, and attention given to the way a product is used, not just the way it is intended to be used by engineers, will continue to produce safer, more efficient products and avoid unnecessary accidents."