interesting video of Harvard Medical School psychiatry professor Helen Riess speaking about empathy and its importance to our society. To have EMPATHY means to employ:
E--eye contact or gaze to see each other
M--Muscles that make up facial expressions
P--Posture--are you with your arms folded tight against your body or slumping because you don't want to be there?
A--Affect-analyzing the expressed emotions of the other person
T--tone of voice. Tone of voice and facial muscles are controlled by same place in brain--allow emotions to leak out
H--Hearing whole person--context
Y--Your response