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interesting video of Harvard Medical School psychiatry professor Helen Riess speaking about empathy and its importance to our society. To have EMPATHY means to employ: E--eye contact or gaze to see each other M--Muscles that make up facial expressions P--Posture--are you with your arms folded tight against your body or slumping because you don't want to be there? A--Affect-analyzing the expressed emotions of the other person T--tone of voice. Tone of voice and facial muscles are controlled by same place in brain--allow emotions to leak out H--Hearing whole person--context Y--Your response