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Doris Reeves-Lipscomb

5 Keys of Dealing with Workplace Conflict - 0 views

  • 2 major causes of conflict:
  • lack of information, poor information, no information, or misinformation.
  • Emotions: Another common mistake made in workplace communications which leads to conflict is letting emotions drive decisions.
  • ...5 more annotations...
  • 1. Define Acceptable Behavior:
  • 2. Hit Conflict Head-on:
  • 3. Understanding the WIIFM Factor:
  • 4. The Importance Factor:
  • 5. View Conflict as Opportunity:
  •  
    article by Mike Myatt on five Keys of Dealing with Workplace conflict, 2/22/12.
Doris Reeves-Lipscomb

Conflict Among Team Members Can Lead to Better Results - 0 views

  • It turns out conflict isn’t always bad. In fact, psychologically it can be extremely positive, especially in a team environment.
  • 1. Inspiring adaptability.
  • 4. Improving productivity.
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  • 3. Championing commitment.
  • 2. Enhancing goal attainment.
  • 5. Embracing constructive change.
  • 6. Creating resolution. 
  • 7. Generating new ideas.
  •  
    article by Sherrie Campbell, Entrepreneur, October 30, 2014 on how to use conflict constructively.
Doris Reeves-Lipscomb

The High Cost of Avoiding Conflict at Work - WSJ - 0 views

  • And with more businesses relying on teamwork, top managers' conflict-resolution skills are in greater demand
  • Southwest Airlines Co. leaders wanted to shake up what they viewed as a culture of "artificial harmony" among staffers.
  • It's not that firms want contentious leaders, but those who retreat from confrontation tend to postpone hard decisions and allow problems to fester, according to Ms. Glaser.
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  • Stay cool and do not take disagreements personally,
  • For managers who simply aren't open to outside input, coaches recommend listening with an open mind -- and empathy.
  •  
    article by Joann S. Lublin, February 14, 2014, with examples of executives who overcame their fear of conflict in the workplace.
Doris Reeves-Lipscomb

Win at Workplace Conflict - HBR - 0 views

  • 1. Stay focused on the most essential objectives.
  • 2. Don’t fight over things that don’t matter.
  • 3. Build an empathetic understanding of others’ points of view.
  • ...2 more annotations...
  • 4. Adhere to the old adage: keep your friends close, and your enemies closer.
  • 5. Use humor to defuse difficult situations.
  •  
    five points on managing workplace conflict, Jeffrey Pfeffer, May 29, 2014.
Lisa Levinson

https://www.usip.org/sites/default/files/2017-02/Conflict%20Styles%20Assessment_0_0.pdf - 0 views

  •  
    Conflict Style Assessment from the United States Institute of Peace
Doris Reeves-Lipscomb

5 rules for productive conflict | TED Blog - 0 views

  • conflict and opposition are essential for good thinking.
  • productive disagreement
  • 1. Appoint a devil’s advocate.
  • ...4 more annotations...
  • 2. Find allies.
  • 3. Listen for what is NOT being said.
  • 4. Imagine you cannot do what you all want to do
  • 5. After a decision is made, declare a cooling off period.
  •  
    Ted blog by Kate Torgovnick, May, August 6, 2012 that discusses Heffernan's TED talk on Dare to Disagree, 2012. Offers five guidelines for productive disagreement.
Doris Reeves-Lipscomb

Could Reading Children's Books Help You Become a Better Business Writer? - 0 views

  •  
    Copyblogger post by Demian Farnworth on how children's books help you define your business message. December 2013 "As you read: Look at the emotions. What core emotion is behind each story? Is it fear? Joy? Sadness? Anger? Look at the characters. Who is the main character? Is he or she likeable? Who are the supporting characters? Who is the enemy of the main character? Look at the conflict. What does the main character want? What obstacle is stopping the main character from getting what he wants? How does the story end? Look at the language. The short words. The short sentences. The short paragraphs. The repetition and alliteration."
Doris Reeves-Lipscomb

Leaders and the Learning Organization | You're Not the Boss of Me - 0 views

  •  
    Digest of ideas by Gwen Teatro, You Are Not the Boss of Me, reprinted 9/7/14, originally written in 2010. Very interesting look at the Fifty Discipline by Peter Senge. "There was a time when everyone was jumping onto The Learning Organization bandwagon. This usually happened when times were good, when organizations felt a little more ebullient...Budgets were cut....wisdom and decisions would only come from the few and learning for the many was a luxury no one could afford." Learning Organization components 1. Vision--shared--may start with one person, it must be embraced and shared by all. Can be simple, i.e., Zappo's Delivering Happiness 2. Team learning--in an age where shared leadership is or will become critical, the need to understand the dynamics and functional operation of teams is pretty great--how team members communicate with each other, how they manage conflict, and how they examine their successes...and their failures 3. Personal Mastery--taking the time to study and understand our reality and our purpose 4. Mental models--dangers of clinging to and operating from narrow perspectives--assumptions and biases in our thinking 5. Systems thinking--paying attention to the connections between and among a variety of elements that make up the whole.
Lisa Levinson

Home Economics: The Link Between Work-Life Balance and Income Equality - The Atlantic - 0 views

  •  
    From the Atlantic July/August 2013 edition by Stephen Marche "Men's absence from the conversation about work and life is strange, because decisions about who works and who takes care of the children, and who makes the money and how the money is spent, are not decided by women alone or by some vague and impersonal force called society. Decisions in heterosexual relationships are made by women and men together. When men aren't part of the discussion about balancing work and life, outdated assumptions about fatherhood are allowed to go unchallenged and, far more important, key realities about the relationship between work and family are elided. The central conflict of domestic life right now is not men versus women, mothers versus fathers. It is family versus money. Domestic life today is like one of those behind-the-scenes TV series about show business. The main narrative tension is: "How the hell are we going to make this happen?" There are tears and laughs and little intrigues, but in the end, it's just a miracle that the show goes on, that everyone is fed and clothed and out the door each day." He goes on to criticize Sheryl Sandberg for perpetuating an outdated model of women acting like men to get ahead. Marche advocates for a new paradigm of family friendly policies that reflect the reality of today - couples making decisions based on economic and social factors, not whether they will get to the C suite.
Lisa Levinson

The End of 'Genius' - NYTimes.com - 0 views

  •  
    Opinion piece in the July 19th 2014 NYTimes by Joshua Wolf Shenk, the author of the forthcoming book: Powers of Two: Finding Essence of Innovation in Creative Pairs". He begins:"the lone genius is a myth that has outlived its usefulness. Fortunately, a more truthful model is emerging: the creative network, as with the crowd-sourced Wikipedia or the writer's room at "The Daily Show" or - the real heart of creativity - the intimate exchange of the creative pair, such as John Lennon and Paul McCartney and myriad other examples with which we've yet to fully reckon." and ends with: "This raises vital questions. What is the optimal balance between social immersion and creative solitude? Why does interpersonal conflict so often coincide with innovation? Looking at pairs allows us to grapple with these questions, which are as basic to the human experience as the push and pull of love itself. As a culture, we've long been preoccupied with romance. But we should also take seriously something just as important, but long overlooked - creative intimacy."
  •  
    Although the author stresses pairs, the history of genius is really interesting - for example, before the 16th century, individuals were not geniuses, but having genius which was a value that emerged from within a person given to them at birth".
Doris Reeves-Lipscomb

Smart Workers Seek Out Advice, Study Suggests - The New York Times - 0 views

  • They are afraid to ask for advice.
  • fear it will make them appear incompetent,
  • those who seek advice are perceived as more competent than those who do not
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  • “Information sharing is very important in organizations,”
  • people who felt anxious should be cautious about seeking advice, because those who were less confident in their own judgments would be less able to discern whether a piece of advice was poor, or coming from someone with a clear conflict of interest.
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    Phyllis Korkki in Applied Science for NYT, September 2015 on when to seek advice from co-workers
Doris Reeves-Lipscomb

8 ways to spot a collaborative organisation - NixonMcInnes - 0 views

  • But whether or not they succeed will depend on the alignment of a very special trinity: leadership, culture and strategy. Collaborative organisations have leadership models that are open, conversational in style and flat. That’s certainly the style at Tangerine where everyone is a “leader” and everyone can expect to talk to anyone and be listened too.
  • These organisations also have cultures that are open, high on trust and low on fear of failure. The message isn’t: “What went wrong?” but “What did you learn?”. They have strategies that clearly articulate the benefits of new styles of working. And they create the structures that support, recognise and reward it.
  • Overall, there are eight ways to spot a collaborative organisation:   Leadership teams model collaborative behaviours Resources are devoted to developing and sustaining this way of working High levels of task interdependence The default setting is sharing information There are high levels of trust Conflict seen as part of the creative process – everyone understands and can deal with it The environment of the company and its technology support collaborative working People don’t have to talk about it – it’s just the way things get done
  •  
    blog post by Belinda Gannaway, NixonMcInnes, Creating Meaning in Business. 8 Ways to Spot a Collaborative Organization.
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