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"LexisNexis has surveyed 500 people working in information services in a range of roles across Europe.  In depth interviews were held with professionals in France, Germany and the Netherlands and a broader survey was sent out to information professionals across Europe.  Finally, the researchers interviewed senior academics to review the findings."

"Knowledge can only be volunteered it cannot be conscripted. You can't make someone share their knowledge, because you can never measure if they have. You can measure information transfer or process compliance, but you can't determine if a senior partner has truly passed on all their experience or knowledge of a case. We only know what we know when we need to know it. Human knowledge is deeply contextual and requires stimulus for recall. Unlike computers we do not have a list-all function. Small verbal or nonverbal clues can provide those ah-ha moments when a memory or series of memories are suddenly recalled, in context to enable us to act. When we sleep on things we are engaged in a complex organic form of knowledge recall and creation; in contrast a computer would need to be rebooted. In the context of real need few people will withhold their knowledge. A genuine request for help is not often refused unless there is literally no time or a previous history of distrust. On the other hand ask people to codify all that they know in advance of a contextual enquiry and it will be refused (in practice its impossible anyway). Linking and connecting people is more important than storing their artifacts. Everything is fragmented. We evolved to handle unstructured fragmented fine granularity information objects, not highly structured documents. People will spend hours on the internet, or in casual conversation without any incentive or pressure. However creating and using structured documents requires considerably more effort and time. Our brains evolved to handle fragmented patterns not information. Tolerated failure imprints learning better than success. When my young son burnt his finger on a match he learnt more about the dangers of fire than any amount of parental instruction cold provide. All human cultures have developed forms that allow stories of failure to spread without attribution of blame. Avoidance of failure has greater evolutionary advantage than imitatio

RTBot is a real-time information service which gives you information from across the web!

From knowledge retention to knowledge management, information discovery to information publishing, the range of emerging (and not so) technology needs have been highlighted by the challenges faced in today's economic climate. However there's one reoccurring theme I keep coming across and that's subject matter expert (SME) identification.

n today's digital era, governments across the globe are amassing larger amounts of data than ever before. Some of this is structured data such as census records, phone numbers, addresses, and any information that can easily be entered into a database or spreadsheet. And some of it is unstructured data, or harder-to-analyze information such as emails, documents, web pages, photos, and videos.

"Visual displays are extremely powerful tools, which means manipulation of these tools can spread inaccurate information and influence public perception. The sheer volume of images making their way through the Internet requires viewers to have a higher level of visual literacy than in years before in order to prevent manipulation. In this article you'll learn The types of displays that can be misleading What can be done to make visual displays less misleading"

"the Daphne-dilemma - facing attempts to improve the productivity of informal innovation networks: too little management effort may lead to under-exploitation of their potential and poor productivity, but too much management effort may destroy their informal nature and hence their creative and explorative potential."

The eLearning Guild's Handbook on Synchronous e-Learning is intended for anyone who wants to produce, lead, or promote live, interactive learning events on the Web. Novices will find information on what other people are doing in this medium, which kinds of training and education are best suited to it, how to convert existing classroom content for delivery online, how to lead effective and compelling live learning events on the Web, and how to promote these events to obtain maximum participation. More experienced practitioners will find a wealth of ideas that they can use to improve or enhance their current processes. All readers will find job aids, references, examples, and information to significantly reduce the amount of time required to produce online learning events

"Uniting the Virtual Workforce offers much-needed guidance on how to navigate the largely unmapped territory of virtual work environments in the global economy. The authors do an outstanding job of presenting how organizations should address the challenges of virtual workforces so as to reap the huge potential benefits of increased growth, productivity, and innovation." -C. Warren Axelrod, PhD, Chief Privacy Officer and Business Information Security Officer, U.S. Trust, and author of Outsourcing Information Security

"Smart Wikis™ combine Artificial Intelligence and knowledge concepts with your existing IT to provide integrated collaborative working environments that anticipate each user's personal information needs and surround that user with seamless and non-obtrusive forms of assistance."

This technique is a way of gathering lessons learnt by encouraging project teams to talk about their experiences through stories. It builds and makes full use of this natural way in which we learn from each other and gain understanding about everyday life situations through storytelling

The After Action Review (AAR) is a simple tool pioneered by the US army which is now widely used in organisations to capture lessons learned. It is a structured review after an activity or stage in a project, including handover or close, that analyses what happened, why it happened, and how it can be done better. The key to successful AAR's is that it helps you turn mistakes and poor performance into learning opportunities.

The baton passing technique is a fast method for sharing, identifying high-impact lessons and gaining personal commitment to action. Baton passing can either be 'fast' - when based on clear lesson-themes - or 'slow' and more detailed when connected to a specific business process involving complex issues

This video explores the changes in the way we find, store, create, critique, and share information. This video was created as a conversation starter, and works especially well when brainstorming with people about the near future and the skills needed in order to harness, evaluate, and create information effectively.

A reasonable attempt at explaining IM vs. KM. Perhaps more emphasis on IM being not actionable - it requires KM to transform information into actions.

Particularly recommended

"On this site you will find over 8000 pages of practical information, collected over the last 21 years. You can find anything from Gathering tree seeds to Gender and sanitation. Please tell us what you think of this site by emailing us. NEW: Quick off the blocks: UK adaptation finance and integrated planning report"

A study into online forums and the 'conversation' found within them. Submitted in partial fulfilment of the requirements for the Master of Arts in Information Design"