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Kate Pugh of Intel and Nancy Dixon of Common Knowledge discuss Knowledge Harvesting Knowledge "harvesting" programs -- such as post-mortems, Action-in-Reviews, and Lessons Learned - have three major objectives. 1.) Real-time team and individual insight; 2.) Improve team's processes; and 3.) Reuse by the larger organization. Many organizations fail to achieve these objectives, or feel they don't get a return on their knowledge capture and reuse efforts.

Faciliated Knowledge Harvesting

Where Knowledge Management Has Been and Where It Is Going- Part Three In this three part series I've classified the evolving landscape of knowledge management into three categories. The first category is Leveraging Explicit Knowledge and is about capturing documented knowledge and building it into a collection - connecting people to content. The second category is about Leveraging Experiential Knowledge and it gave rise to communities of practice and reflection processes. It is primarily focused on connecting people to people. The third category is Leveraging Collective Knowledge and Picture 2it is about integrating ideas from multiple perspectives. Its medium is conversation in both its virtual and face-to-face forms.

Knowledge Management: Where We've Been and Where We're Going - Part Two In this series I've classified the evolving landscape of knowledge management into three categories. The first category is leveraging explicit knowledge and is about capturing documented knowledge and building it into a collection - connecting people to content. The second category is about leveraging experiential knowledge and it gave rise to communities of practice and reflection processes. It is primarily focused on connecting people to people. The third category is leveraging collective knowledge and it is about integrating ideas from multiple perspectives. Its medium is conversation in both its virtual and face-to-face forms.

Where Knowledge Management Has Been and Where It Is Going- Part One KM has changed in many ways since its beginning some fifteen years ago, with new tools and new strategies. But what is most interesting to me is the profound change in the way we conceptualize knowledge and the implications of that conceptualization for how we do our work as knowledge professionals. What I mean when I say, "how we conceptualize knowledge" are issues like, "Who in the organization has useful knowledge;" "How stable >is knowledge over time;" "How we can tell if knowledge is valid or trustworthy." Picture 1 These are not trivial issues because how we conceptualize knowledge greatly impacts the way we design our KM systems and strategies.

A high-energy leader with successful record in product development and transformation. Brings deep experience in designing, selling and driving complex programs using disciplines of strategy, design, business development, leadership/team effectiveness, and workforce planning.

"Online community building is a key role of a the community manager, This role is a fairly new one, and although it has its roots in the roles of those who managed bulletin boards and discussion forums - when they were often known as facilitators - the role is still emerging and evolving. However, the role of a Community Manager is essentially to encourage, foster and support the engagement of participants in the community, although the way this takes place will depend on the nature and purpose of the online community"

"Community manager is a role that more companies will adopt in the coming years. Jeremiah Owyang provide a huge list of companies who have such a champion already, and more recently gave businesses a scorecard for whether startups should have a community manager. "

"One of the top 10 questions in social media marketing asked is "How do we kick start our community?" This post aims at providing some resources for brands that are preparing their community strategy. The old adage of the field of dreams isn't true -if you build it-they won't neccesarily come. Brands must have a kick start plan to be successful with their community. Below, I'll list out some practices I've heard from companies that have had successful communities, and I'd ask you chime in and add more ways, let's get started, I'll be as specific and actionable as possible."

"As a matter of fact, the questions that zip through my mind everytime I think of how I can improve my own skills at community building, are so many that I always end up with more unanswered doubts than solutions. * How do you nurture engagement inside your community? * How do you keep the community going? * How do you get people to socialize inside a new community? To get some answers to these critical questions, I have briefly taken hostage online facilitation and community-building expert Nancy White during her last Rome visit, a few days ago.Nancy is a truly experienced person in this area and she always speaks out of the ongoing in-depth experience she has with real communities, both online and in real life. Her answers are non-technical, pragmatical, and if you are not into community building yet, quite enlightening."

"So you want to build an online community? Here's how you do it."

"Networks grow from separate nodes, to a hierarchical organization where one node manages the connections, but the true power of a network is unleashed when every node knows what the goal is and the nodes coordinate to achieve it. It is this unleashing of the power of the network that we want to facilitate. But if you build it, they may not come. Networks take nurturing. Using the gardener or landscaper metaphor, yesterday I said that networks need seeding, feeding, and weeding. "

Despite current ads and slogans, the world doesn't change one person at a time. It changes as networks of relationships form among people who discover they share a common cause and vision of what's possible. This is good news for those of us intent on changing the world and creating a positive future. Rather than worry about critical mass, our work is to foster critical connections. We don't need to convince large numbers of people to change; instead, we need to connect with kindred spirits. Through these relationships, we will develop the new knowledge, practices, courage, and commitment that lead to broad-based change.

Anecdote is an Australian consulting firm that specialises in helping organisations to tackle complex problems like organisational change, learning and project evaluation. We help to create the conditions for insight and empowerment. Anecdote can help organisations when traditional methods have failed. Better still, we can help you to avoid failure. We use a range of contemporary but proven approaches that draw on group intelligence, participation, complexity thinking and the power of narrative. We believe that everyone in an organisation has something valuable to offer in making improvements and our techniques draw on this priceless and diverse resource. Our techniques are based on the disciplines of complexity science and knowledge management and include business- narrative, storytelling, communities of practice, social network analysis and open space technology. In fact Anecdote is regarded as a world leader in the practical applications of business-narrative.

Personal and Group Learning Using Web 2.0 Tools : eLearning Technology In my previous post, I examined Personal Learning for Learning Professionals - Using Web 2.0 Tools to Make Reading & Research More Effective. That post focused primarily on how Social Bookmarking tools such as del.icio.us or Yahoo My Web can be used as part of Personal Learning. In this post, I want to focus on a specific scenario that involves Personal and Group Learning and how Web 2.0 tools apply to this need. Scenario - a learning development department in a mid size corporation has five staff members. They want to define an eLearning strategy that will look at (a) the business needs of their company and internal clients, (b) their performance and learning needs, (c) their learning strategies, and (d) what they need to do from a services, technology, process and people perspective to support this strategy. They will be creating this strategy over the next few months and have many strong feelings among the group about different things they can and should be doing. The strategy will ultimately be presented as part of the fall planning cycle and be used as part of budget justification. It will also be used to help communicate with internal clients about the services they provide and how they can work with these clients. They also want what they define in the strategy today to live on and evolve over time. In order to accomplish this, they need to learn quite a bit about where things are today in their business and in eLearning and where they are going in the future.

Asynchronous and Synchronous E-Learning Asynchronous and Synchronous E-Learning Author(s):Stefan Hrastinski (Uppsala University) © 2008 Stefan Hrastinski EDUCAUSE Quarterly, vol. 31, no. 4 (October-December 2008) Asynchronous and Synchronous E-Learning A study of asynchronous and synchronous e-learning methods discovered that each supports different purposes By Stefan Hrastinski Today's workforce is expected to be highly educated and to continually improve skills and acquire new ones by engaging in lifelong learning. E-learning, here defined as learning and teaching online through network technologies, is arguably one of the most powerful responses to the growing need for education.1 Some researchers have expressed concern about the learning outcomes for e-learners, but a review of 355 comparative studies reveals no significant difference in learning outcomes, commonly measured as grades or exam results, between traditional and e-learning modes of delivery.2

Building an online learning community to support nurse education 24 March 2009 This article explores developing an online learning community that student nurses can use to support their education Abstract Lee, P. (2009) Building an online learning community to support nurse education. Nursing Times; 105: 11. This article explores the topic of developing an online community for student nurses to use in learning. It examines the different definitions and types of e-learning and outlines the online community's role in healthcare education, together with some of its pitfalls. A comparison is then made to the process of bidding on eBay, to determine possible similarities.

Community Member Roles and Types By Nancy White Updated 1/12/01 Every community and online group is different. The purposes vary, the structures are different -- and the people are different. But there are some common participation styles or patterns that have been observed. These can be helpful when you are trying to understand participation patterns in an online interaction space. Take note that for each style, there are attributes that can be seen as both positive and negative. That said, be careful of stereotyping people.

Why Facilitate Online? Online group interactions do not always "happen" spontaneously. They require care and nurturing: facilitation. The core of facilitation and hosting is to serve the group and assist it in reaching its goals or purpose. Some describe this role as a gardener, a conductor, the distributed leadership of jazz improvisers, a teacher, or an innkeeper. It can be this and more. Levitt, Popkin and Hatch, in their article "Building Online Communities for High Profile Internet Sites" wrote, "Communities are organic in nature and site owners can't make them successful or force them to grow. As site owner can only provide the fertile ground on which a community may grow, and then provide some gentle guidance to help the group thrive. Much of the challenge in fostering an online community is social, rather than technical." Facilitation is a balance between functions that enhance the environment and content, create openness and opportunity, and functions that protect the members from harassment.