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Enrique Alvarez

IT Process Wiki - 3 views

wiki.es.it-processmaps.com/...Portada

ITIL ITSM TIC

shared by Enrique Alvarez on 23 Jan 14 - No Cached
  • IT Process Wiki - el Wiki de ITIL®: El Wiki procede de ITIL (Biblioteca de Infraestructura de Tecnologías de la Información - IT Infrastructure Library), la Gestión de Servicios de TI (ITSM) y ISO 20000, pero también de la gestión de procesos en general, ya que las técnicas de gestión de procesos son una herramienta indispensable para empresas que desean coordinar sus procesos TI con ITIL
  • Enrique Alvarez on 23 Jan 14
     
    IT Process Wiki - el Wiki de ITIL®: El Wiki procede de ITIL (Biblioteca de Infraestructura de Tecnologías de la Información - IT Infrastructure Library), la Gestión de Servicios de TI (ITSM) y ISO 20000, pero también de la gestión de procesos en general, ya que las técnicas de gestión de procesos son una herramienta indispensable para empresas que desean coordinar sus procesos TI con ITIL.
Enrique Alvarez

ITIL Key Performance Indicators - IT Process Wiki - 1 views

wiki.en.it-processmaps.com/...TIL_Key_Performance_Indicators

ITIL ITSM TIC Metodologías

shared by Enrique Alvarez on 23 Jan 14 - Cached
  • An extensive collection of ITIL Key Performance Indicators (ITIL KPIs) supports the introduction of a comprehensive framework for Process Controll. This includes regular quality assessments of the IT Service Management processes.
  • Enrique Alvarez on 23 Jan 14
     
    Consulta, Estudio
Enrique Alvarez

Serena Software helps organizations orchestrate their application development, IT and b... - 1 views

www.serena.com/en

ITSM ITIL HelpDesk software processes tools herramientas

shared by Enrique Alvarez on 23 Jan 14 - No Cached
  • Enrique Alvarez on 23 Jan 14
     
    Soluciones. Nivel: Alto
Enrique Alvarez

Process Management Software, Change Management, IT Service Management - 1 views

helpdesksolutions.com.au

ITSM HelpDesk software ITIL herramientas

shared by Enrique Alvarez on 23 Jan 14 - No Cached
  • Enrique Alvarez on 23 Jan 14
     
    Soluciones
Enrique Alvarez

Checklist Service Design Package SDP - IT Process Wiki - 2 views

wiki.en.it-processmaps.com/...ist_Service_Design_Package_SDP

ITSM ITIL herramientas checklist

shared by Enrique Alvarez on 24 Jan 14 - No Cached
  • Enrique Alvarez on 24 Jan 14
     
    Consulta, Estudio
Enrique Alvarez

Process 1: Define an IT Service Strategy - 0 views

technet.microsoft.com/...cc543316.aspx

ITSM ITIL Governance_TI

shared by Enrique Alvarez on 15 May 14 - No Cached
  • An IT service strategy determines which services are required to support business goals and objectives. Business and IT management must carefully discern which initiatives offer the highest business value while ensuring the availability of necessary resources and the commitment to deliver on the investment.
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