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dr tech

How many stars is a smile worth? The social cost of emotional labour | Media | The Guardian - 0 views

www.theguardian.com/...ocial-cost-of-emotional-labour

ITGS social media rating people and machines emotional labour control

shared by dr tech on 04 Feb 19 - No Cached
  • dr tech on 04 Feb 19
     
    "Such service workers are, according to Hochschild, practising emotional labour. We have long embraced the classist trope "the customer is always right", an ethos that belittles the agency, esteem and principles of many."
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