People really, really suck at using computers / Boing Boing - 0 views
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dr tech on 01 Dec 16"95% of the US population, 93% of Europeans and 92% of Asians can't do "level three" tasks like "You want to know what percentage of the emails sent by John Smith last month were about sustainability" -- tasks where "use of tools (e.g. a sort function) is required to make progress towards the solution. The task may involve multiple steps and operators. The goal of the problem may have to be defined by the respondent, and the criteria to be met may or may not be explicit.""