"Many hope to reach the economically stable countries in northern Europe, and use WhatsApp's messaging system as a virtual road map to help them navigate their journey. They stick to groups of their countrymen, connecting through friends of friends. Unlike some other ways of communicating, WhatsApp is free, and only requires that the user have access to the internet."
"Unskilled manual laborers have felt the pressure of automation for a long time - but, increasingly, they're not alone. The last few years have been a bonanza of advances in artificial intelligence. As our software gets smarter, it can tackle harder problems, which means white-collar and pink-collar workers are at risk as well.
Here are eight jobs expected to be automated (partially or entirely) in the coming decades.
Call Center Employees
call-center
Telemarketing used to happen in a crowded call center, with a group of representatives cold-calling hundreds of prospects every day. Of those, maybe a few dozen could be persuaded to buy the product in question. Today, the idea is largely the same, but the methods are far more efficient.
Many of today's telemarketers are not human. In some cases, as you've probably experienced, there's nothing but a recording on the other end of the line. It may prompt you to "press '1' for more information," but nothing you say has any impact on the call - and, usually, that's clear to you.
But in other cases, you may get a sales call and have no idea that you're actually speaking to a computer. Everything you say gets an appropriate response - the voice may even laugh. How is that possible? Well, in some cases, there is a human being on the other side, and they're just pressing buttons on a keyboard to walk you through a pre-recorded but highly interactive marketing pitch. It's a more practical version of those funny soundboards that used to be all the rage for prank calls.
Using soundboard-assisted calling - regardless of what it says about the state of human interaction - has the potential to make individual call center employees far more productive: in some cases, a single worker will run two or even three calls at the same time. In the not too distant future, computers will be able to man the phones by themselves.
At the intersection of big data, artificial intelligence, and advanced
"The OS is a marvel of paranoid terribleness, with lots of marvellously bad features. The one I was most interested in is its covert insertion of watermarks into every file that it touches, either on the OS's launch disk or removable USB sticks."
"Of all the disturbing parts of this @CaseyNewton piece about Facebook content reviewers -- and there are many -- the one about people slowly coming to believe the conspiracy theories sticks with me https://t.co/ulDx3PEaWa"
"Some experts see platforms like Appen as a new form of data colonialism, says Saiph Savage, director of the Civic AI lab at Northeastern University. "Workers in Latin America are labeling images, and those labeled images are going to feed into AI that will be used in the Global North," she says. "While it might be creating new types of jobs, it's not completely clear how fulfilling these types of jobs are for the workers in the region." Due to the ever moving goal posts of AI, workers are in a constant race against the technology, says Schmidt. "One workforce is trained to three-dimensionally place bounding boxes around cars very precisely, and suddenly it's about figuring out if a large language model has given an appropriate answer," he says, regarding the industry's shift from self-driving cars to chatbots. Thus, niche labeling skills have a "very short half-life."
"From the clients' perspective, the invisibility of the workers in microtasking is not a bug but a feature," says Schmidt. Economically, because the tasks are so small, it's more feasible to deal with contractors as a crowd instead of individuals. This creates an industry of irregular labor with no face-to-face resolution for disputes if, say, a client deems their answers inaccurate or wages are withheld.
The workers WIRED spoke to say it's not low fees but the way platforms pay them that's the key issue. "I don't like the uncertainty of not knowing when an assignment will come out, as it forces us to be near the computer all day long," says Fuentes, who would like to see additional compensation for time spent waiting in front of her screen. Mutmain, 18, from Pakistan, who asked not to use his surname, echoes this. He says he joined Appen at 15, using a family member's ID, and works from 8 am to 6 pm, and another shift from 2 am to 6 am. "I need to stick to these platforms at all times, so that I don't lose work," he says, but he struggles to earn more than $50
"It's hardly a surprise that Meta, owner of Facebook, is refusing to renew its deals with Australia's media companies. It was always grudging in its negotiations and never really accepted the principle that it should pay for the benefit of using the work of journalists.
Facebook and Google were forced to the bargaining table by the news media bargaining code. That law allowed the government to "designate" digital platforms, which would force them to negotiate with media companies.
The big stick was that if the parties could not agree, the decision would be made by an independent arbiter. In other words, Google and Facebook would lose control."