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"However, this relationship between social media use and political polarization seems to depend a lot on duration of exposure and does not appear in all the samples surveyed. Thus, recent studies exploring the effects of stopping Facebook and Instagram use failed to observe that social media noticeably polarize users' political opinions. Let us always remember that narratives pointing to threats on society enjoy a considerable competitive advantage on the market of ideas and conversations, due to their attractiveness to our minds. One should thus approach the question of the relationship between social media, and political hostility and polarisation, by avoiding the symmetrical pitfalls of naive optimism and collective panic."

"he outlines three sources of dysfunction - 'deliberate, malicious intent, such as state-sponsored hacking and attacks, criminal behaviour, and online harassment'; 'system design' which has created 'perverse incentives where user value is sacrificed, such as ad-based revenue models that commercially reward clickbait'; and the 'viral spread of misinformation'. he also calls attention to the 'unintended negative consequences' of the web, which he said had led to 'the outraged and polarised tone and quality of online discourse'."

"Search for Common Ground designed BridgeBot together with TangibleAI after our research revealed that most people shy away - or turn away - from discussions online once they heat up. We learned that few people felt comfortable responding, and even fewer felt that they could be constructive. BridgeBot acts like a companion to help social media users think differently about how to deal with differences, by equipping them with skills and perspectives on empathy, identity, perception and non-violent communication."