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"Jaron Lanier, the author and inventor of the concept of virtual reality, warned that digital infrastructure was moving beyond human control. He said: "When you try to achieve great scale with automation and the automation exceeds the boundaries of human oversight, there is going to be failure. That goes for governments, for consumer companies, for Google, or a big insurance company. It is infuriating because it is driven by unreasonable greed. In many cases, the systems that tend to fail, fail because of an attempt to make them run automatically with a minimal amount of human oversight.""